Carmina Estrada
Lawndale,CA
Summary
Experienced Import & Logistics Specialist with over 10 years of expertise in international freight forwarding, customs brokerage, and supply chain operations. Proven ability to lead high-performing teams, streamline processes, and ensure full compliance with U.S. Customs and Partner Government Agency (PGA) regulations. Known for building strong client relationships, resolving complex issues, and collaborating across departments. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Customs Brokerage Supervisor
C.H. Robinson
Long Beach, California
07.2024 - Current
- Supervise and mentor a team of 10 entry writers, ensuring accurate and compliant customs clearances.
- Direct daily workflow, allocate resources, and monitor performance metrics.
- Oversee prepaid business, onboarded and set up foreign importers.
- Lead onboarding for top accounts, tailoring processes to client needs.
- Collaborate cross-functionally to resolve escalations and deliver seamless service.
- Conduct training on compliance, systems, and SOPs.
- Mentor employees on career development, resulting in promotions and improved retention.
- Partner with leadership to refine SOPs and identify cost-saving opportunities.
Principal Global Forward Agent, Ocean Import
C.H. Robinson
Long Beach, California
03.2021 - 07.2024
- Led and coached import specialists on operational standards and customer expectations.
- Acted as first-level escalation for shipment, documentation, and compliance issues.
- Partnered with Brokerage, Inland, Commercial, and Agent teams to ensure shipment flow.
- Audited financial reports and aligned department metrics with branch goals.
- Served as Subject Matter Expert for new business implementations and SOP development.
Global Forward Agent, Ocean Import
C.H. Robinson
Long Beach, California
02.2018 - 03.2021
- Managed import shipments from booking to delivery, ensuring regulatory compliance.
- Coordinated bonded freight into Mexico with customs brokers and carriers.
- Provided documentation and reporting support to internal and external stakeholders.
- Built strong relationships with global offices and customers.
- Proactively resolved issues to minimize delays.
Import Specialist / Team Lead
Omega CHB Intl
Los Angeles, California
08.2015 - 02.2018
- Supervised import operations including entry filing, ISF submission, and customs clearance.
- Managed customs exams and OGA requirements to reduce delays.
- Trained junior staff on compliance and documentation procedures.
- Improved data accuracy and compliance through process enhancements.
Data Entry / Shipping Associate
Fashta Online Retail Store
Los Angeles, CA
11.2013 - 08.2015
- Managed inventory and product catalog updates.
- Maintained accurate data across company systems.
- Photographed and listed merchandise for online sales.
- Ensured timely and accurate outbound shipments.
Education
General Education Coursework -
El Camino College
Torrance, CAHigh School Diploma -
Lawndale High School
Lawndale, CASkills
- Customs Brokerage
- US Compliance
- Import Operations
- Customer Service
- Key Account Management
- Team Leadership
- Coaching
- Training
- KPI Tracking
- Performance Optimization
- Process Improvement
- Cost Savings
- Escalation
- Problem Resolution
Timeline
Customs Brokerage Supervisor
C.H. Robinson
07.2024 - Current
Principal Global Forward Agent, Ocean Import
C.H. Robinson
03.2021 - 07.2024
Global Forward Agent, Ocean Import
C.H. Robinson
02.2018 - 03.2021
Import Specialist / Team Lead
Omega CHB Intl
08.2015 - 02.2018
Data Entry / Shipping Associate
Fashta Online Retail Store
11.2013 - 08.2015
General Education Coursework -
El Camino College
High School Diploma -
Lawndale High School