Shelby Spence
DSV Air & Sea
Carrollton,GA
1
Certification
11
years of professional experience
Customs Brokerage Supervisor with more than six years of experience in U.S. import customs compliance, regulator operations, and brokerage leadership. Extensive knowledge of U.S. Customs and Border Protection (CBP) regulations, Partner Government Agency (PGA) requirements, tariff classification, customs documentation, and trade compliance processes. Proven ability to mitigate compliance risk, resolve complex customs issues, implement process improvements, and lead high performing teams while ensuring accurate and timely customs clearance. Certified Customs Specialist (CCS), Master Customs Specialist (MCS, and Certified Zone Specialist (CZS).
Work History
Customs Brokerage Supervisor
8 Months- Lead daily operations for a high-volume customs brokerage team while ensuring compliance with CBP regulations and Partner Government Agency requirements.
- Provide regulatory guidance to customs specialists on complex import transactions, admissibility requirements, tariff classification, valuation, and documentation.
- Review and resolve complex customs entries, regulatory issues, shipment holds, and compliance exceptions.
- Monitor entry quality, operational KPIs, and compliance metrics to reduce errors and improve customs clearance performance.
- Interpret changes in customs regulations and communicate regulatory updates to team members to ensure ongoing compliance.
- Develop and train customs specialists on brokerage procedures, regulatory requirements, and best practices.
Customs Specialist
3 Years 7 Months- Reviewed customs documentation for accuracy, regulatory compliance, and admissibility prior to entry submission.
- Ensured compliance with CBP regulations and PGA requirements, including FDA, USDA, EPA, and other government agencies.
- Researched tariff classifications and customs requirements to support accurate import declarations.
- Investigated customs exceptions and collaborated with government agencies to resolve clearance issues.
- Identified process improvements that increased efficiency while maintaining regulatory compliance.
- Trained new customs specialists on brokerage procedures, compliance standards, and documentation requirements.
Customs Specialist
1 Year- Reviewed and validated import/export documentation for accuracy, ensuring adherence to international trade laws.
- Collaborated with cross-functional teams to streamline customs processes and improve service delivery timelines.
- Coordinated with freight forwarders and carriers to ensure timely delivery of shipments while adhering to all relevant regulations and procedures.
- Streamlined customs clearance processes by implementing effective documentation and filing systems.
- Ensured accurate tariff classifications for various imported goods, resulting in reduced delays and penalties.
Customs Specialist and FTZ Coordinator
2 Years 8 Months- Managed Foreign Trade Zone (FTZ) operations while ensuring compliance with CBP regulations and FTZ procedures.
- Prepared and reviewed E214 admissions, weekly estimates, entries, and inventory reports.
- Conducted compliance audits of customs documentation and FTZ inventory records.
- Maintained inventory accuracy to support customs compliance and operational integrity.
- Collaborated with warehouse and logistics teams to ensure compliance movement of imported merchandise into the FTZ.
- Supported customs brokerage operations through accurate documentation review and regulatory compliance.
Warehouse Customer Service Representative
2 Years 9 Months- Coordinated and executed customer order management to enhance service efficiency.
- Coordinated logistics for prompt order picking and shipping, ensuring adherence to delivery schedules.
- Trained new employees on company policies and customer service best practices to enhance team performance.
- Collaborated with cross-functional teams to streamline service processes, improving overall efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma
Skills
U.S. Customs Compliance
CBP Regulations
FDA
USDA & EPA Requirements
Partner Government Agency (PGA) Compliance
Tariff Classification
Compliance Auditing
Risk Mitigation
Customs Entry Processing
CargoWise
Team Leadership & Training
Certification
- Certified Customs Specialist, NCBFAA - 2020
- Master Customs Specialist, NCBFAA - 2024
- Certified Zone Specialist, NCBFAA - 2025
Timeline
Customs Brokerage Supervisor
DSV Air & Sea
11.2025 - CurrentRead More
Customs Specialist
DSV Air & Sea
04.2022 - 11.2025Read More
Customs Specialist
Mallory Alexander International
04.2021 - 04.2022Read More
Customs Specialist and FTZ Coordinator
Future Forwarding
08.2018 - 04.2021Read More
Warehouse Customer Service Representative
Future Forwarding
11.2015 - 08.2018Read More
Alexander High School
High School Diploma
Read More