Carnell Canada
ElCajon,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Sycuan Resort. Proven problem-solving skills and cash handling expertise, enhancing guest satisfaction and operational efficiency. Recognized for streamlining processes and delivering exceptional service, ensuring memorable experiences for all guests. Committed to maintaining high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Sycuan Resort
04.2024 - 07.2025
- Greeted guests and provided information about hotel services and amenities
- Assisted with check-in and check-out procedures, ensuring smooth guest transitions
- Managed reservations using property management systems to optimize occupancy
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction
Cook 1
Sycuan Casino Resort
10.2017 - 04.2024
- Prepared diverse menu items, ensuring quality and presentation standards were consistently met.
- Collaborated with front-of-house staff to ensure timely service during peak hours.
- Streamlined food preparation processes, improving overall kitchen efficiency and output.
- Implemented health and safety protocols, maintaining compliance with local regulations.
Carver/Grill Cook
Sizzler Restaurant
05.2014 - 06.2016
- Operated carving tools to produce intricate designs on various materials.
- Collaborated with team members to ensure timely project completion and adherence to quality standards.
- Trained new employees on safety protocols and effective carving techniques.
- Developed efficient workflows to enhance productivity and reduce material waste.
- Exhibited exceptional craftsmanship in executing complex projects that required precision hand-carving skills.
- Cut, sliced, and carved meat products to prepare orders for customers
Education
Culinary Certificate - Culinary Arts
National Culinary And Baking School
LaMesa, CA03-2014
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Accomplishments
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by [Number]%.
Timeline
Front Desk Agent
Sycuan Resort
04.2024 - 07.2025
Cook 1
Sycuan Casino Resort
10.2017 - 04.2024
Carver/Grill Cook
Sizzler Restaurant
05.2014 - 06.2016
Culinary Certificate - Culinary Arts
National Culinary And Baking School