Carnisha Ogans

Serves as office assistant/ administrator for the Chief of

Police Johnny Jennings for CMPD.

• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Responded to inquiries from callers seeking information.
• Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.

• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Strengthened customer relationships through attentive service and prompt resolution of inquiries.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Balanced teller drawers and ATM cash.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

• Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
• Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
• Managed various marketing campaigns for successful product launches and increased brand awareness.
• Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.

• Prepared vendor invoices and processed incoming payments.
• Verify Medicare and Medicaid and commercial benefits for DME and home infusion therapy.
• Coordinated care from outside agencies to assist patients with home infusion set up and initial teaching.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Assisted with annual audit, confirming accurate reconciliation of all accounts in brightree/ Alayna care and wellsky
• Matched invoices to purchase orders for proper documentation and to facilitate payment/approval/submission to insurance
• Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
• Comfortable reviewing HCPS codes and matching them to DME products and insurance guidelines.

• Investigated allegations to check validity and recommend actions to minimize risk.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Taught employees how to control risks at front line.
• Instituted regular safety inspections and hazards management strategies to keep operations compliant.
• Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
• Enhanced risk management strategies with the implementation of advanced analytical tools and techniques.
• Kept operations in line with government regulations by carefully checking documentation.