Carol Adams
Laurel ,DE
Summary
Experienced customer service manager with strengths in conflict resolution, account servicing, and bank policy compliance. Known for clear communication, accountability, and dependable support across branch service channels.
Overview
38
38
years of professional experience
Work History
Customer Service Manager
Burke & Herbert Bank
Salisbury, Md
08.1988 - 06.2026
- Addressed customer inquiries at Burke & Herbert Bank through various branch service channels, ensuring timely and accurate responses.
- Assisted customers with new account setups, maintenance requests, and service updates, enhancing overall customer satisfaction.
- Delivered training to employees on complaint resolution, communication, and customer relationship practices, fostering improved customer interactions.
- Resolved deposit account and transaction concerns by applying bank policy and procedure.
Education
High School Diploma -
Laurel High School
Laurel, DE05-1985
Skills
- Customer relationship management
- Complaint resolution
- Transaction dispute resolution
- Deposit account servicing
- Account maintenance
- Branch operations
- Bank policy compliance
Timeline
Customer Service Manager
Burke & Herbert Bank
08.1988 - 06.2026
High School Diploma -
Laurel High School