Carol Ann Penta

• Booking reservations and emails for Black car services for VIP clients from corporate companies and personal use
• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Taught preschool children exercise through the use of props and theme based original warm-up stories and obstacle courses along with child conscious music to stimulate physical activity at a young age.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, Produced and wrote newsletters to keep parents up to date with their physical progress.
• Taught proper nutrition skills through games and activities
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Operated master control for daily programming and inserted commercial breaks for newscasts and sport events and local and national network shows.
• Played back news stories packages to control room for live air newscasts.
• Recorded shows to air on broadcast station for daily air.
• Recorded local and national commercial ads for air.
• Tuned in microwave and satellite feeds for live news and sports packages and operated camera for newcasts