Mark McNeill
Everett,MA
Summary
To further my career within the customer service industry in which my management experience, interpersonal communicative skills and dedication to excellent customer service will allow me to grow and be challenged within an established business.
Overview
20
20
years of professional experience
Work History
Senior Road Show Travel Coordinator
COMMONWEALTH WORLDWIDE EXECUTIVE TRANSPORTATION
Allston, USA
06.2014 - 02.2026
- Worked directly with staff at prominent financial services companies and investment banks to assemble detailed travel arrangements for high-level executives
- Deliver prompt and courteous assistance to clients in a fast-paced environment with ever changing priorities
- Handled inbound calls and e-mail inquiries
- Worked to resolve client issues
- Quality checked itinerary details for accuracy
- Assist in mentoring colleagues on Road Show team
- Lowest department incident rate 2019-2020, 2023 2024
Shipper/Receiver
WEST ELM
Boston, USA
01.2012 - 01.2013
- Unload daily trucks
- Unpack merchandise for visual team
- Organize multiple stockrooms
- General customer service
- Pack all packages for customer delivery
Operations Manager
CRATE & BARREL
Boston, USA
01.2011 - 01.2012
- Responsible for maintenance of all store facilities
- Scheduled, trained and disciplined stockroom staff
- Trained Boston area inventory control managers
- Responsible for stockroom set up and all seasonal changes
- Oversaw all incoming and outgoing merchandise
- Assigned daily duties to support merchandise and sales team
- Responsible for ordering of all store supplies
Inventory Control Manager
CRATE & BARREL
Boston, USA
01.2009 - 01.2011
- Lowest individual store shrink in company (2011)
- Responsible for investigating all inventory discrepancies
- Oversaw bi-annual physical inventory
- Established a successful seconds sale cart which was implemented nationally
Stockroom Manager
CRATE & BARREL
Boston, USA
01.2007 - 01.2009
- Trained sales and stock teams on stockroom standards and layout
- Oversaw receiving of all merchandise trucks
- Created weekly schedules for stock staff
Department Manager
CRATE & BARREL
Boston, USA
01.2006 - 01.2007
- Responsible for merchandising and cleanliness of department
- Read and understand ordering runs to maintain proper inventory levels
- Assign tasks to part time staff to upkeep department
Education
College of Liberal Arts
Bradley University
Peoria, ILGraduate -
Everett High School
Everett, MASkills
- Quality assurance
- Logistics coordination
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Adaptability to change
- Training and coaching
- High volume environments
- Travel industry expertise
- Company guidelines and procedures
- Mentoring and training
References
Furnished upon request.
Timeline
Senior Road Show Travel Coordinator
COMMONWEALTH WORLDWIDE EXECUTIVE TRANSPORTATION
06.2014 - 02.2026
Shipper/Receiver
WEST ELM
01.2012 - 01.2013
Operations Manager
CRATE & BARREL
01.2011 - 01.2012
Inventory Control Manager
CRATE & BARREL
01.2009 - 01.2011
Stockroom Manager
CRATE & BARREL
01.2007 - 01.2009
Department Manager
CRATE & BARREL
01.2006 - 01.2007
College of Liberal Arts
Bradley University
Graduate -
Everett High School