David Goguen
Grants Pass,OR
Summary
Dynamic Road Service Coordinator with a proven track record in client support, effective communication, and quality assurance. Committed to enhancing service delivery and fostering team collaboration.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Road Service Coordinator
Josephine County
Grants Pass, Oregon
10.2016 - Current
- Developed program schedules and ensured timely execution of services.
- Monitored email and phone communication to provide prompt responses and solutions.
- Followed up with technicians and managers to receive and communicate status updates.
- Resolved client inquiries and provided support for community resources.
- Addressed and resolved client complaints and issues in a timely manner.
- Provided timely feedback to management on service failures and customer concerns.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Implemented and monitored quality assurance measures to uphold service standards.
- Developed and facilitated training sessions for staff on service coordination practices.
- Navigated various systems and databases to retrieve information and update client records.
- Reviewed invoices for accuracy prior to submission for payment processing.
Road Worker III
Josephine County
Grants Pass, Oregon
01.2014 - 10.2016
- Operated heavy machinery for road maintenance and repair tasks.
- Assisted in laying asphalt and concrete for new road surfaces.
- Maintained cleanliness of work sites to ensure safety and organization.
- Reported equipment malfunctions to supervisors for timely repairs and maintenance.
- Coordinated with other workers on job-sites regarding expected timelines and completion dates.
- Ensured that all safety standards were adhered to while working onsite.
- Directed traffic around construction sites during peak hours.
- Inspected roads regularly for any signs of damage or deterioration.
- Removed trees, shrubs, logs and other obstacles that may impede travel along the roadway.
- Repaired potholes and cracks on the pavement using hand tools and a patching machine.
- Loaded trucks with necessary materials like asphalt, sand, gravel. for road repairs.
- Erected signs and cones to divert traffic in active work areas.
Road Worker II
Josephine County
Grants Pass, Oregon
09.2009 - 01.2014
- Operated heavy equipment for road maintenance and construction projects.
- Conducted routine inspections of tools and equipment for safety compliance.
- Collaborated with team members to complete road repair tasks efficiently.
- Responded to emergency road incidents following established protocols.
- Dug trenches for drainage systems along the sides of roads or bridges.
- Performed emergency repairs during inclement weather or after accidents occur.
- Applied sealants over cracks in order to prevent further damage due to weather conditions.
Road Worker I
Josephine County
Grants Pass, Oregon
10.2008 - 09.2009
- Collaborated with team members to complete road repair tasks efficiently.
- Marked road surfaces and set up traffic control devices for safety.
- Cleared debris from roads to ensure safe driving conditions.
- Coordinated with other workers on job-sites regarding expected timelines and completion dates.
- Assisted in setting up traffic control devices at construction sites.
- Removed trees, shrubs, logs and other obstacles that may impede travel along the roadway.
Education
High School Diploma -
Hidden Valley High School
Grants Pass06-1990
Skills
- Service scheduling
- Client support
- Complaint resolution
- Quality assurance
- Invoice management
- Customer relationship management
- Training facilitation
- Employee training
- Team leadership
- Attention to detail
- Time management
- Problem solving
- Analytical skills
- Communication skills
- Verbal and written communication
- Team collaboration
- Adaptability
- Goal setting
- Employee training
- Accurate recordkeeping
- Emergency response training
- Safety compliance monitoring
Certification
- Certified DOT CDL Trainer
- Certified Forklift Trainer
Timeline
Road Service Coordinator
Josephine County
10.2016 - Current
Road Worker III
Josephine County
01.2014 - 10.2016
Road Worker II
Josephine County
09.2009 - 01.2014
Road Worker I
Josephine County
10.2008 - 09.2009
High School Diploma -
Hidden Valley High School