Carol Aracelis Vega
Miami,FL
Summary
Dedicated customer service and operations professional with extensive experience in high-volume travel settings. Committed to enhancing passenger comfort through proactive communication and strict adherence to aviation safety protocols. Demonstrated ability to resolve complex inquiries and manage logistics efficiently.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Flight Attendant
SPIRIT AIRLINE
05.2023 - 06.2026
- Created safe and welcoming hospitality environment by proactively monitoring premises and anticipating traveler needs.
- Facilitated travel planning and logistics research while ensuring passenger compliance with all aviation safety laws and corporate policies.
- Collaborated with diverse flight crews to resolve high volumes of client inquiries with accurate and prompt resolution during complex travel itineraries.
- Enhanced passenger comfort by efficiently managing time-sensitive hospitality tasks and ensuring clear communication during flight operations.
Armed Transit Security Officer
VISTA SECURITY SERVICES
MIAMI, DADE
08.2019 - 01.2022
- Collaborated with Miami Dade officials to enforce safety protocols, maintaining comprehensive incident logs to enhance incident response.
- Secured environment for passengers and personnel through diligent patrolling and prompt response to transit inquiries.
- Researched and addressed potential service disruptions to maintain consistent security quality across a distributed virtual network of transit hubs.
- Provided direct phone support to commuters, effectively resolving safety and scheduling concerns in a timely manner.
Armed Security Officer
DELTA FIVE SECURITY SERVICE
, FLORIDA
07.2017 - 08.2019
- Ensured operational security at entry and exit points while performing meticulous data entry for administrative logging, enhancing overall safety protocol.
- Conducted research and prepared detailed reports on rule violations, securing facility data through accurate documentation to support compliance efforts.
- Coordinated with management to address visitor inquiries, providing supportive and professional customer service to enhance visitor experience.
- Maintained high standards of accountability by researching log discrepancies and resolving documentation errors promptly.
Armed Security Officer Vehicle Patrol
ALLIED UNIVERSAL
, FLORIDA
10.2016 - 04.2017
- Managed high-volume vehicle patrols while maintaining internet proficiency for real-time reporting and security documentation.
- Monitored high-priority areas while engaging visitors and staff with proactive customer service, reinforcing security presence.
- Patrolled the State Attorney office to ensure a secure environment and monitor personnel movements, enhancing safety for employees.
- Facilitated safe building access in collaboration with administrative staff, supporting timely logistics for on-site personnel.
Armed Security Officer And Dispatcher
MICCOSUKEE SECURITY OFFICER
, FLORIDA
05.2014 - 01.2015
- Ensured safety and hospitality by maintaining high visibility and providing direct support to guests and staff.
- Secured guest satisfaction by performing prompt identity verification and managing crowd dynamics with superior time management skills.
- Facilitated escorts, monetary transfers, and group travel logistics through phone support and live chat communication.
- Resolved customer complaints in collaboration with casino management, enhancing hospitality and service quality.
security officer
PROFESSIONAL PROTECTION SECURITY SERVICE
, FLORIDA
05.2013 - 05.2014
- Secured the premises through regular patrols and collaborated with team members to resolve safety concerns and client inquiries.
- Ensured a secure environment for customers and vendors while providing assistance and hospitality during daily operations.
- Secured facility entry points and assisted with visitor research through effective communication and documentation practices.
- Recorded comprehensive activity logs to document all service interactions for quality assurance.
Education
Associate of Science - criminal justice
EVEREST INSTITUTE
Miami, FL01-2013
High School Diploma -
FELIX VARELA SENIOR HIGH SCHOOL
Miami, FL01-2007
Skills
- Travel & Logistics: In-Flight Coordination, Group Travel, Cruises, Dispatch Operations
- Customer Service & Communication: Customer Service, Phone Support, Email Support, Live Chat, Passenger Comfort, Sales, Supportive communication
- Operations & Management: Time Management, Safety Protocols, Emergency Response, Sta Aviation Regulation supervisory capacity
- Technical Proficiency: Data Entry, Internet Proficiency, CRMEmergency Responseft Word, Excel, PowerPoint, Internet Research
- Emergency Response
- Incident reporting
- Conflict resolution
- Team collaboration
- Adaptability
- Safety compliance
- Prioritization
Certification
Advance Rifle Tactics Course 2026 Course in lowlight, Rifle to pistol transition and engaging multiple threats, Advance Pistol Tactics Course 2026 Course in lowlight, flashlight, speed reloads and engaging multiple threats, CPR/AED/First Aid Course 2026 Health and Safety Institute, Handcuff and Tactical Baton Course 2026 PPCI Training Institute Course in handcuff and baton tactics, Tactical O.C. Spray Course 2026 PPCI Training Institute Course in O.C. Spray tactics, STATE OF FLORIDA CLASS "D" SECURITY OFFICER LICENSE D-1402263, ISSUED 03/07/2024, EXPIRES 07/07/2026, STATE OF FLORIDA CLASS "G" STATEWIDE FIREARMS LICENSE G-300640, ISSUED 02/10/2024, EXPIRES 07/10/2026
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Flight Attendant
SPIRIT AIRLINE
05.2023 - 06.2026
Armed Transit Security Officer
VISTA SECURITY SERVICES
08.2019 - 01.2022
Armed Security Officer
DELTA FIVE SECURITY SERVICE
07.2017 - 08.2019
Armed Security Officer Vehicle Patrol
ALLIED UNIVERSAL
10.2016 - 04.2017
Armed Security Officer And Dispatcher
MICCOSUKEE SECURITY OFFICER
05.2014 - 01.2015
security officer
PROFESSIONAL PROTECTION SECURITY SERVICE
05.2013 - 05.2014
Associate of Science - criminal justice
EVEREST INSTITUTE
High School Diploma -
FELIX VARELA SENIOR HIGH SCHOOL