CAROL A. WORLEY
Clinton,NC
Summary
With over 20 years of progressive experience in banking operations, risk management, and team leadership, this seasoned financial services professional has expertise in analyzing operational data, ensuring compliance with regulatory standards, developing risk mitigation strategies, and producing high-quality executive reporting. The candidate has a proven track record of building cross-functional partnerships and leading within both the first and second lines of defense. As a candidate for the role of Risk Officer, they are eager to bring their strategic insight and operational excellence to drive success in this position.
Overview
33
33
years of professional experience
Work History
President/Executive Director
Safe Space for Youth Non-profit
Clinton, NC
08.2023 - Current
- Founded Safe Space for Youth, successfully obtaining tax-exempt documentation.
- Oversee financial resources and budgets aligned with youth-focused programming.
- Utilize the COSO Framework to manage internal controls and assess, monitor, and mitigate organizational risk.
- Complete After Action Analyses to identify issues, trends, and internal control weaknesses.
- Use Root Cause Analysis to develop Key Risk Indicators (KRIs) and enable proactive risk mitigation.
- Write financial proposals to secure funding from various governmental levels.
- Coordinate and plan community engagement initiatives and events.
- Represent the organization publicly and build strategic partnerships.
Board Member
Clinton City Schools Board of Education
Clinton, NC
01.2010 - Current
- Elected official serving in a governance and policy-making capacity for the Clinton City Schools district.
- Provide oversight of district-wide operations, with a focus on risk management, policy development, and student outcomes.
- Engage in budget planning, review, and approval processes for multimillion-dollar district budgets, ensuring alignment with state and federal requirements.
- Collaborate with the superintendent and district leadership to assess and mitigate operational, financial, and reputational risks across schools.
- Serve as a liaison to North Carolina General Assembly lawmakers, advocating for capital improvement funding, education policy reform, and operational support.
- Support the development of internal controls and compliance frameworks in areas such as facilities management, curriculum, and personnel.
- Participate in strategic planning initiatives and long-term infrastructure investment discussions, including roofing and facility upgrades.
Sales and Services Representative III
First Citizens Bank and Trust
Clinton, NC
10.2009 - Current
- Deliver exceptional customer service and enhance client relationships through cross-selling.
- Maintain up-to-date regulatory knowledge and ensure procedural compliance.
- Serve as a first line of defense, using a risk-based approach to detect fraud and prevent loss.
- Train associates and conduct community financial literacy workshops.
Assistant Office Manager
Moore’s Produce/Schmeiding Produce
Clinton, NC
05.2019 - 08.2019
- Managed vendor relationships and processed sales orders across North America.
- Maintained compliance with food safety and federal traceability standards.
- Scheduled efficient pick-ups and deliveries, ensuring customer satisfaction.
Operations Supervisor
First Citizens Bank and Trust
Clinton, NC
06.2003 - 10.2009
- Supervised and coached a team of six associates to achieve performance and referral goals.
- Managed daily branch operations and deadlines, ensuring compliance and efficiency.
- Acted as a sales platform backup and supported continuity in customer service.
Financial Services Manager
First Citizens Bank and Trust
Clinton, NC
08.2003 - 06.2003
- Launched and managed in-store banking division operations.
- Developed risk management strategies and conducted audits.
- Built strong client relationships and managed a high-performing team.
- Prepared progress reports and ensured compliance with all regulations.
Financial Sales and Services Representative III
NationsBank/Bank of America
Clinton, NC
01.1994 - 01.1997
- Assessed financial needs and recommended personalized solutions.
- Ensured compliance while opening accounts and presenting services.
- Met and exceeded sales goals via relationship-building.
Assistant Manager
American General Finance
Clinton, NC
01.1992 - 01.1994
- Delivered tailored financial solutions and ensured customer understanding of loan terms.
- Performed underwriting and managed collections processes.
- Cultivated customer base through community and business engagement.
Education
Accounting and Finance Certification -
Sampson Community College
01.2024
Business Banker Development Certification -
First Citizens Bank
01.2022
Master of Business Administration -
Pfeiffer University
01.1992
Bachelor of Science - Marketing Education
NC State University
01.1988
Skills
- Leadership and Team Management
- Financial Management
- Budget Development
- Risk Mitigation
- Internal Controls
- Fundraising and Grant Writing
- Event Coordination
- Policy Development
- Compliance
- Public Speaking
- Community Engagement
- Microsoft Office
- PowerPoint
- Excel
- COSO Framework
- Root Cause Analysis
- Risk-Based Evaluation
Affiliations
- Clinton City Schools Board of Education
- Hunt State Policy Fellow
- First Baptist Church Board of Trustees
- Parent Teacher Student Organization, Clinton High School
- Clinton High School Band Boosters
- North Carolina School Boards Association Board of Directors
- U-Care Inc. (Domestic Violence & Sexual Assault), Board of Directors
Timeline
President/Executive Director
Safe Space for Youth Non-profit
08.2023 - Current
Assistant Office Manager
Moore’s Produce/Schmeiding Produce
05.2019 - 08.2019
Board Member
Clinton City Schools Board of Education
01.2010 - Current
Sales and Services Representative III
First Citizens Bank and Trust
10.2009 - Current
Financial Services Manager
First Citizens Bank and Trust
08.2003 - 06.2003
Operations Supervisor
First Citizens Bank and Trust
06.2003 - 10.2009
Financial Sales and Services Representative III
NationsBank/Bank of America
01.1994 - 01.1997
Assistant Manager
American General Finance
01.1992 - 01.1994
Accounting and Finance Certification -
Sampson Community College
Business Banker Development Certification -
First Citizens Bank
Master of Business Administration -
Pfeiffer University
Bachelor of Science - Marketing Education
NC State University