Carol Barrett
Wellsboro,PA
Summary
Proven Loan Servicing Specialist with a track record of excellence at C&N Bank, adept in regulatory compliance and loan servicing. Demonstrates exceptional teamwork, customer service, and problem-solving skills. Successfully managed high-volume transactions and improved settlement processes, ensuring accuracy and efficiency. Highly reliable with outstanding communication and organizational abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loan Servicing Specialist, II
C&N Bank
09.2021 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reviewed New Real Estate Secured Loans.
- Reviewed New Consumer Loans
- Secured Collateral for all loans.
Six West Settlement
Title Insurance And Escrow Closings
04.2017 - 09.2019
- Monitored incoming wire transfers from clients and other financial institutions, ensuring accurate allocation of funds.
- Collaborated with team members to optimize workflow efficiency and improve overall settlement performance.
- Identified potential areas for improvement within the settlement process, proposing actionable recommendations for increased efficiency and accuracy.
- Managed high volumes of daily transactions, ensuring accurate and timely completion of all required steps in the settlement process.
- Responded to customer concerns and questions on daily basis.
- Reconciled accounts receivable to general ledger.
Education
Associate of Applied Science - Legal
Newport Business Institute
Williamsport, PA06.1997
Skills
- Regulatory Compliance Knowledge
- Loan Servicing Experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Customer Communication
- Self Motivation
Certification
Notary Public
Timeline
Loan Servicing Specialist, II
C&N Bank
09.2021 - Current
Six West Settlement
Title Insurance And Escrow Closings
04.2017 - 09.2019
Associate of Applied Science - Legal
Newport Business Institute
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