CAROL BENTON
Norwalk
Summary
Organized, dependable professional seeking to leverage experience in nursing/healthcare administration. Skilled in problem-solving, leadership, and policy development with a proactive, results-oriented approach. Strong communicator committed to quality patient care, regulatory compliance, and team success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
Union City, GA
09.2022 - Current
- Assisted process improvement initiatives, enhancing operational efficiency and team performance.
- Mentored junior associates, fostering skill development and knowledge sharing across teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and maintained strong relationships with management to ensure high levels of satisfaction.
Senior Psychiatric Technician
Silverhill Psychiatric Hospital
New Canaan, CT
12.2006 - Current
- Administered personalized care plans for patients experiencing mental health challenges, ensuring dignity and respect.
- Monitored patient health indicators and emotional state to ensure timely communication of any concerning changes to medical staff.
- Accountable for obtaining and recording patient vitals and maintaining accurate clinical documentation to support quality patient care and medical record integrity.
- Participate in crisis situations where the use of restraints maybe necessary.
- Provided I on I supervision to patients when they are considered a danger to themselves.
- Facilitated therapeutic interventions through individual and group therapy sessions while promoting patient engagement in social and recreational activities designed to strengthen interpersonal skills and foster meaningful social connections.
- Executed continuous and specialized observation protocols.
Lead Associate for Alzheimer & Dementia Residents
The Village at Waveny Care Center
New Canaan, CT
10.2001 - 12.2006
- Monitored and maintained safe conditions in patient surrounding environment to promote well-being.
- Maintained secure storage for potentially harmful materials, including medications and sharp objects, to protect individuals from harm.
- Utilized daily routine lists and calendars to support consistent activity management and organization.
- Delivered empathetic support and care to foster improved patient outlook and enhance daily living experiences.
- Documented and analyzed patient vital signs and medication reactions, providing critical insights on health concerns and behavioral modifications.
Nursing Assistant
Health and Home Care Resources
Norwalk, CT
08.2001 - 12.2006
- Facilitated patient access to bathroom facilities to promote comfort and independence.
- Executed daily hygiene protocols, ensuring cleanliness and dignity for patients or residents.
- Supported hygiene practices for patients and prepared fresh bedding.
- Executed safe and efficient patient movements to enhance comfort and accessibility.
- Assisted patients with meal consumption and provided support during dining experiences. Served meals to patients and facilitated their food intake.
- Monitored and recorded patients vitals, including blood pressure and temperature.
Lead Care Technician, Alzheimer Resident
Sunrise Assisted Living
Wilton, CT
01.1995 - 12.2006
- Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Engaged patients and families with enthusiasm and empathy to build trust and rapport over time.
- Assisted patients with limited physical abilities in dressing, grooming, and feeding to enhance daily living skills.
- Sustained a tidy and orderly environment to foster client comfort and security.
Education
Phlebotomy Technician Specialist -
Norwalk Community College
05-2005
Associates Degree - Liberal Arts
Norwalk Community College
05-1980
Nursing Classes - undefined
Hampton Institute University
09-1977
Skills
- Flexibility in diverse environments
- Strong organizational abilities
- Effective communication
- Persistence in challenging situations
- Compassionate client care
- First aid expertise
- Understanding state regulations
- Supportive interpersonal skills
- Teamwork
Accomplishments
Rose Award- Outstanding Nurse’s Assistant
Employee of the Month: SilverHill Hospital
Certification
- Smart Recovery Certificate| 2019
- CPR, CPI, BLS certified
Timeline
Amazon Associate
Amazon
09.2022 - Current
Senior Psychiatric Technician
Silverhill Psychiatric Hospital
12.2006 - Current
Lead Associate for Alzheimer & Dementia Residents
The Village at Waveny Care Center
10.2001 - 12.2006
Nursing Assistant
Health and Home Care Resources
08.2001 - 12.2006
Lead Care Technician, Alzheimer Resident
Sunrise Assisted Living
01.1995 - 12.2006
Associates Degree - Liberal Arts
Norwalk Community College
Nursing Classes - undefined
Hampton Institute University
Phlebotomy Technician Specialist -
Norwalk Community College