Carol Bernal
Sirens Cleaning Crew Llc
Shelton,WA
7
years of professional experience
Dynamic manager with a proven track record at Sirens Cleaning Crew LLC, excelling in team leadership and operations management. Enhanced customer satisfaction through effective staff training and streamlined inventory processes
Committed to fostering strong client relationships and delivering exceptional service quality.
Work History
Manager
5 Years 4 Months- Supervised daily operations to ensure high-quality cleaning standards and customer satisfaction.
- Trained and mentored staff on effective cleaning techniques
- Streamlined inventory management processes to optimize supply usage and reduce costs.
- Coordinated communication between clients and cleaning teams for seamless service delivery.
- Analyzed feedback to identify areas for improvement in service offerings and team performance.
House Keeper
1 Year 2 Months- Led daily cleaning operations in residential and commercial settings, ensuring high standards of cleanliness and hygiene.
- Developed and implemented efficient cleaning schedules to optimize workflow and enhance service delivery.
- Trained and mentored new staff on best practices for cleaning techniques and safety protocols.
- Maintained inventory of cleaning supplies, conducting regular audits to ensure adequate stock levels.
- Conducted quality inspections to uphold service excellence and address areas needing improvement.
- Utilized eco-friendly cleaning products, promoting sustainability while meeting client expectations.
- Collaborated with clients to customize cleaning services based on specific needs and preferences.
- Streamlined processes to reduce turnaround time for cleaning assignments without compromising quality standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
Education
- Buiness
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Relationship building
Operations management
Customer relationship management (CRM)
Performance management
Policy implementation
Conflict resolution
Performance evaluations
Clear communication
Coaching and mentoring
Inventory management
Timeline
Manager
Sirens Cleaning Crew Llc
04.2021 - CurrentRead More
House Keeper
Bruces Cleaning Service
02.2020 - 04.2021Read More
Olympic College Shelton Wa
from Buiness
Read More
New Prairie High
High School Diploma
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