Carol Blais
Jay,ME
Summary
Dynamic operations manager with a proven track record at Dollar Tree, excelling in training and mentoring staff to enhance customer engagement. Skilled in policy enforcement and operational efficiency, I successfully boosted customer satisfaction through effective service delivery and team collaboration, ensuring a seamless shopping experience while maintaining accurate cash handling practices. I also have an additional 2 years of office work and pick up computer programs quickly and efficiently.
Overview
13
13
years of professional experience
Work History
Associate
Marden's Surplus & Salvage
Farmington, ME
05.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed daily cash reconciliation processes, ensuring accuracy and compliance with company policies.
- Conducted audits of cash drawers, identifying errors and recommending corrective actions.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Input financial data and produced reports using Microsoft Excel.
Assistant Manager of Operations
Dollar Tree
Jay, ME
04.2023 - 01.2025
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cashier Stocker Seasonal Assistant Manager
Dollar Tree
Lewiston, ME
02.2013 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
Shift Leader
Sam's Italian Foods
Lewiston, ME
05.2015 - 05.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Education
High School Diploma -
Lewiston High School
Lewiston, ME06-1995
Skills
- Training and mentoring
- Employee supervision
- Scheduling coordination
- Team building
- Operations management
- Operational efficiency
- Customer engagement
- Staff training and development
- Service delivery management
- Policy enforcement
- Customer relations
- Decision-making
Timeline
Associate
Marden's Surplus & Salvage
05.2025 - Current
Assistant Manager of Operations
Dollar Tree
04.2023 - 01.2025
Shift Leader
Sam's Italian Foods
05.2015 - 05.2017
Cashier Stocker Seasonal Assistant Manager
Dollar Tree
02.2013 - 11.2021
High School Diploma -
Lewiston High School