Carol Blais
Jay
Summary
Dedicated professional with expertise in cash handling, customer relationship management, and inventory management. Proven track record of enhancing operational efficiency and delivering exceptional customer experiences. Strong analytical skills and attention to detail drive successful outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Associate
Marden's Surplus & Salvage
Farmington
05.2025 - Current
- Oversaw cash register operations during peak business hours to enhance customer experience and minimize wait times.
- Provided excellent customer service by greeting customers promptly and courteously.
- Provided excellent customer service while handling inquiries.
- Processed daily cash transactions accurately and efficiently.
- Verified cash drawer, counted money and balanced receipts.
- Managed change fund accurately throughout the day with minimal errors.
- Performed opening and closing procedures according to established guidelines.
- Assisted in training new staff on cash handling procedures.
- Ensured compliance with company policies and procedures.
- Partnered with other departments to streamline workflows and support overall operational efficiency.
- Examined cash discrepancies to ensure accurate reporting.
- Noted suspicious activities for management awareness.
- Coordinated cash transfers between offices and banks.
Assistant Operations Manager
Dollar Tree
Jay
04.2023 - 01.2025
- Assisted in managing daily store operations and team workflows.
- Ensured that all operational tasks were completed within established timeframes.
- Collaborated with management on operational strategies and improvements.
- Identified process improvement opportunities and developed strategies to enhance operational efficiency.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Communicated action plans to streamline operations and ensure successful execution of activities.
- Trained new employees on company policies and procedures.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Provided guidance and support to team members in order to meet project deadlines.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer inquiries and concerns with effective communication skills.
- Maintained cleanliness and organization throughout the store environment.
- Maintained accurate financial transaction records and employee data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Lewiston High School
Lewiston, ME06-1995
Skills
- Point of sale operation
- Cash handling
- Inventory management
- Sales reporting
- Sales forecasting
- Customer relationship management
- Regulatory adherence
Affiliations
- Worship Leader, February 2023 to Present
Timeline
Associate
Marden's Surplus & Salvage
05.2025 - Current
Assistant Operations Manager
Dollar Tree
04.2023 - 01.2025
High School Diploma -
Lewiston High School