NHAN MCCULSKIE
Naperville,IL
Summary
Dynamic pharmacy professional with extensive experience at MINI TX Pharmacy, excelling in customer service and inventory management. Proven ability to enhance patient satisfaction through accurate prescription processing and effective communication. Skilled in POS operation and problem-solving, consistently improving workflow and ensuring compliance with safety regulations.
Overview
8
8
years of professional experience
Work History
Associate
CVS Pharmacy
Chicago, IL
10.2022 - 12.2022
- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays, ensuring compliance with company standards.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
Pharmacy Technician
MINI TX Pharmacy
Chicago, IL
03.2017 - 11.2017
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Processed insurance claims and verified patient information for medication accuracy.
- Operated pharmacy software to manage prescriptions and track patient profiles effectively.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Cashier
HOA NAM Oriental Store
Chicago, IL
04.2015 - 03.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service to enhance shopping experience.
- Maintained accurate cash handling and balanced cash registers daily.
- Assisted in stocking shelves and organizing merchandise displays.
- Responded to customer inquiries and resolved issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Nam Ki Khoi Nghia
Skills
Customer service
Time management
Attention to detail
Computer skills
Cash handling
Customer engagement
Inventory management
Product merchandising
Sales techniques
POS system operation
Point of sale operation
Multitasking and organization
Problem-solving abilities
Team collaboration
Verbal and written communication
Teamwork
Languages
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Associate
CVS Pharmacy
10.2022 - 12.2022
Pharmacy Technician
MINI TX Pharmacy
03.2017 - 11.2017
Cashier
HOA NAM Oriental Store
04.2015 - 03.2017
High School Diploma -
Nam Ki Khoi Nghia