Carol Brooke
Leesburg,VA
Summary
Accomplished General Manager with a proven track record at Barkan Management, adept in budget coordination and staff supervision. Excelled in managing multi-million dollar budgets and leading large teams to success. Renowned for negotiation skills and facility management, consistently achieving significant cost reductions and process improvements. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
21
21
years of professional experience
Work History
General Manager
Barkan Management
01.2022 - 01.2024
- Worked as General Manager of Potomac Plaza Terraces, a 188-unit mid-rise cooperative building, built circa 1961
- Supervised staff of 11 contract employees
- Managed operating budget of $2.3M and Reserve projects of $3.5M
- Worked as Interim General Manager of River Park Mutual Homes, Inc
- A 518-unit split-style (2 high-rise buildings and 134 townhouses), cooperative community, circa 1962
- Worked closely with the Board and several permanent and ad hoc committees
- Supervised staff of 13 regular and contract employees
- Revised cumbersome and paper-based processes
General Manager
Legum & Norman
01.2021 - 01.2022
- Managed The Arlington, A Condominium, a 518-unit garden-style, condominium community, circa 1950
- Oversaw major capital projects including 2021 Ongoing Pool #1 Deck Removal and Replacement Project, Completion of Patio Fence Replacement Project
- Preparing for 2022 pending Capital Expenditures – Building 24-hour trash and bike storage enclosures, balcony repairs and replacement, and installing electric vehicle charging stations without sacrificing parking
- Worked closely with the Treasurer to manage investments to enable the Association to meet their reserve needs
- (Reserves = $3.5M)
General Manager
Westlake Park B Condominium, Inc. (aka Westlake Towers)
01.2016 - 01.2021
- Managed 17-story building, circa 1975
- 194 units
- Worked closely with the Board and several permanent and ad hoc committees
- Drafted an annual budget of $2.3M
- Supervised staff of 13 regular and contract employees
General Manager
Legum & Norman
01.2007 - 01.2016
- Managed Hyde Park Condominiums, 2015-2016, 12-story building, circa 1973
- 331 mixed-use units
- Managed Park Place, 2007-2015, 15-story building, circa 1965
- 416 mixed-use units
- Developed and implemented annual budget of $3.1M
- Supervised staff of 20 regular and contract employees
- Improved antenna contracts for increased income
Building Manager
River Place East Housing Cooperative, Inc.
01.2006 - 01.2007
- Managed 10-story building, circa 1953
- 465 mixed-use units
- Reported directly to the Board of Directors
- Drafted annual budgets of $1.8M
- Reduced client costs by $50k by re-negotiating multiple contracts and using RFPs
- Negotiated $150k income from Verizon Fios
- Negotiated improved antenna contracts for increased income
- Initiated reserve study update and implemented more than 25 recommended upgrades and maintenance projects
- Managed $625K exterior maintenance contract with no significant overruns
Finance Manager
River Place East Housing Cooperative, Inc.
01.2004 - 01.2006
Assistant Manager (Special Projects)
River Place North Housing Cooperative, Inc.
01.2003 - 01.2004
Education
B.A. - Communications
Virginia Polytechnic Institute & State University
Skills
- Budget coordination
- Vendor relationships
- Staff supervision
- Communication skills
- Project management
- Employee development
- Budgeting and cost control
- Sound judgment
- Leader
- Verbal and written communication
- Negotiation skills
- Facility management
- Financial administration
- Effective leader
- Performance evaluations
- Staff training and development
- Budget development
- Process improvements
Executivesummary - Summary
- Have twenty (20) years of general and project management experience of aging buildings with major capital expenditure project requirements to ensure safety and to compete with newer buildings
- Have overseen capital projects ranging from $660K to $2.4M, handling multiple overlapping projects simultaneously
- Developed and managed multi-million $ annual budgets
- Created multi-year reserve expenditure plans for and operating budget projects for communities that allowed for reprioritization of projects as necessary
- Excellent collaborative and team building skills from managing a diverse staff of management and contracted employees
- Moved systems and processes online as much as clients wanted with skills of employees
- Worked closely with BODs and committees to ensure objectives
Timeline
General Manager
Barkan Management
01.2022 - 01.2024
General Manager
Legum & Norman
01.2021 - 01.2022
General Manager
Westlake Park B Condominium, Inc. (aka Westlake Towers)
01.2016 - 01.2021
General Manager
Legum & Norman
01.2007 - 01.2016
Building Manager
River Place East Housing Cooperative, Inc.
01.2006 - 01.2007
Finance Manager
River Place East Housing Cooperative, Inc.
01.2004 - 01.2006
Assistant Manager (Special Projects)
River Place North Housing Cooperative, Inc.
01.2003 - 01.2004
B.A. - Communications
Virginia Polytechnic Institute & State University
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