Onika Butler
West Hartford,CT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Leasing Agent
Barkan Management
West Hartford, CT
07.2019 - 03.2020
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Identified needs of customers promptly and efficiently.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Insurance Verification Specialist
Numotion
Rocky Hill, CT
06.2012 - 06.2017
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Intake Representative
Advanced Behavioral Health Inc.
Middletown, CT
06.2005 - 01.2011
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Performed data entry of patient demographic, insurance, billing, and other pertinent information into the system.
- Provided information to patients regarding their insurance coverage, benefits, and payment options.
- Prepared documents necessary for medical claims processing.
- Conducted patient intake interviews to collect medical information and insurance details.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Medical - Medical Billing And Coding
Middlesex Community College - Middletown
Middletown, CT08-2023
Associate of Science - Medical Assisting
Capital Community College
Hartford, CT09-1996
Associate of Arts - Liberal Arts And General Studies
Capital Community College
Hartford, CT09-1993
Skills
- Excellent Customer Service
- Professionalism
- Reliability
- Teamwork and Collaboration
- Multitasking
- Effective Communication
- Adaptability
- Problem-Solving Abilities
- Attention to Detail
Affiliations
- Organized
- Empathetic
- Team Player
Certification
- PLTI-Parent Leadership Training Institute
- PEP-People Empowering People
- Autism Awareness and Special Education
References
References available upon request.
Timeline
Leasing Agent
Barkan Management
07.2019 - 03.2020
Insurance Verification Specialist
Numotion
06.2012 - 06.2017
Intake Representative
Advanced Behavioral Health Inc.
06.2005 - 01.2011
Medical - Medical Billing And Coding
Middlesex Community College - Middletown
Associate of Science - Medical Assisting
Capital Community College
Associate of Arts - Liberal Arts And General Studies
Capital Community College
- PLTI-Parent Leadership Training Institute
- PEP-People Empowering People
- Autism Awareness and Special Education
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