Carol Brown

Successfully presented products to increase their brand awareness and increase sales.

• Achieved sales goals
• Motivated team members to complete assigned tasks and perform at exceptional levels.
• Offered product samples, answered questions and suggested product advantages and success .
• Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
• Demonstrated product features and benefits for customers' needs.
• Attended weekly team meetings to review performance goals and objectives.
• Built and maintained relationships with peers and upper management to drive team success.
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• Hosted Travel events and launched special programs to increase sales in the Travel Agency Market .
• Covered the Ohio and Kentucky Travel Agency market .
• Prepared and delivered appropriate presentations on products and services.
• Organized client visits, presentations, product demonstrations and trade shows.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Delivered excellent customer service to clients and fellow employees.
• Implemented campaigns and promotions to help with developing goods and services.

• Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Offered answers to passengers’ questions and resolved issues that arose during flights.
• Completed logs of flight and passenger actions as well as inventory paperwork.
• Directed junior team members in proper duties and company regulations.
• Followed safety, passenger and supply pre-flight checklists.
• Conducted periodic trips through cabin to monitor passenger comfort.
• Helped passengers feel comfortable by providing requested items and answering questions.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.