Carol Burnet
Ward,AR
Summary
Compassionate professional with extensive experience in customer service and administrative support. Known for strong attention to detail and effective conflict resolution skills, contributing to improved client satisfaction and streamlined operations.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Arisa Health
Lonoke, AR
11.2022 - Current
- Assisted clients in navigating mental health resources and services.
- Managed incoming calls and resolved customer inquiries efficiently, enhancing client satisfaction.
- Maintained accurate records of client interactions and service requests.
- Collaborated with team members to resolve complex customer issues effectively.
- Informed clients about available programs and support options at Arisa Health, empowering them to make informed decisions.
- Provided empathetic support while ensuring confidentiality of client information.
- Delivered exceptional customer service to address and resolve complaints promptly, fostering positive relationships.
Office Clerk
Arkansas Lamination Services
Lonoke, AZ
03.2019 - 11.2022
- Managed administrative tasks to support daily operations at Arkansas Lamination Services.
- Organized and maintained filing systems for efficient document retrieval and storage.
- Processed incoming and outgoing mail for timely distribution within office.
- Tracked supplies and reordered items to maintain inventory levels.
- Utilized office equipment, including printers and copiers, for daily clerical tasks.
- Supported customer service efforts by responding to inquiries and providing information.
- Supported administrative functions by typing documents, filing paperwork, photocopying, scanning, and faxing.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Processed incoming and outgoing mail daily.
- Received payments from customers via cash or credit card transactions.
- Prepared invoices for customers based on their orders and payment terms.
Loam Assistant
First State Bank
Lonoke, AR
10.2001 - 12.2015
- Managed investment portfolios, ensuring alignment with client financial goals.
- Balanced financial accounts for investment portfolios, supporting accurate financial reporting.
Loan Admin
First State Bank
Lonoke, AR
10.2001 - 12.2015
- Assisted loan officers in processing client applications and documentation.
- Coordinated communication between clients and financial institutions for loan inquiries.
- Reviewed loan applications for completeness and accuracy before submission.
- Maintained and updated client records in the loan management system.
- Coordinated appraisal orders and obtained necessary title work for loan processing.
- Responded to inquiries from clients and lenders regarding loan status.
- Managed loan application pipeline to ensure timely processing of all loans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Established strong relationships with clients through frequent communication about their accounts.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Business Management/Human Resources
Park College
LRAF Jacksonville, AR09-1999
Skills
- Healthcare software
- Data entry
- Conflict resolution
- Client education
- Record maintenance
- Administrative support
- Team collaboration
- Time management
- Attention to detail
- Inbound and outbound calling
- Credit card payment processing
- Money handling
- Empathy and patience
- Dispute resolution
Timeline
Customer Service Representative
Arisa Health
11.2022 - Current
Office Clerk
Arkansas Lamination Services
03.2019 - 11.2022
Loam Assistant
First State Bank
10.2001 - 12.2015
Loan Admin
First State Bank
10.2001 - 12.2015
Bachelor of Science - Business Management/Human Resources
Park College