Carol Castro
Account Manager
Orlando,Florida
Summary
Diligent individual with extensive knowledge in hospitality, customer service, sales, cosmetics, and health and wellness. Six years of supervisory roles in high volume environments with specialty in positive guest relations. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Account Manager
Progressive Debt Relief
Orlando, FL
01.2023 - Current
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Answered over 80 customer communications per day via telephone, email and web chat.
- Gained extensive knowledge in data entry, analysis and reporting.
Service Professional
Olive Garden
Orlando, FL
07.2016 - Current
- Secure satisfaction of guests dining in and out of the restaurant
- Maintain an above average, 90% and higher, guest satisfaction score and accuracy on dining out orders
- Educate new floor staff on service expectations, safety protocols, and company policies
- Collaborate with management to provide a professional work environment and an exceptional dining experience
- Interpret reports, create schedules, and learn inventory standards
- Execute various restaurant positions as needed.
Marlow's Tavern
Orlando, FL
11.2017 - 11.2018
- Yield immaculate customer service while executing company policies, procedures, and safety standards
- Spearheaded training new team members monthly on guest service expectations, proper food handling, and all restaurant protocols.
Athletic Trainer Assistant
Univeristy of Central Florida
Orlando, FL
08.2016 - 08.2018
- Executed a consistent program of rigorous and proper conditioning in an effort to reduce athlete injuries
- Oversaw stretching and exercises needed to rehabilitate athletes
- Directed detailed program records, including forms, reports and progress sheets
- Mentored elite student-athletes.
Education
Bachelor of Science - Kinesiology
University of Central Florida
Orlando, FL 08.2014 - 8 2018
Skills
Bilingual Customer Support
undefinedTimeline
Account Manager
Progressive Debt Relief
01.2023 - Current
Marlow's Tavern
11.2017 - 11.2018
Athletic Trainer Assistant
Univeristy of Central Florida
08.2016 - 08.2018
Service Professional
Olive Garden
07.2016 - Current
Bachelor of Science - Kinesiology
University of Central Florida
08.2014 - 8 2018
Similar Profiles
Dennis HaldermanDennis Halderman
Enrollment specialist at Turbo Debt / National Debt ReliefEnrollment specialist at Turbo Debt / National Debt Relief
Mandy BurrMandy Burr
Negotiations Manager & Customer Retention Rep at Inland Debt Management & Honest Debt ReliefNegotiations Manager & Customer Retention Rep at Inland Debt Management & Honest Debt Relief
Kiara ParhamKiara Parham
Client Success Specialist at National Debt ReliefClient Success Specialist at National Debt Relief
Carlina CarrerasCarlina Carreras
Home Health Aide at American NursesHome Health Aide at American Nurses
Omar GarciaOmar Garcia
Sales Activation at Charter SpectrumSales Activation at Charter Spectrum