Carol Cooke
Rocky Mount,NC
Summary
Dedicated Home Care Coordinator and Social Worker with a proven track record at AMADA and Nash County Social Services, excelling in client advocacy and case management. Demonstrates professionalism, ethics, and strong interpersonal skills, significantly enhancing patient care and client well-being. Expert in connecting families with community resources, achieving high levels of customer satisfaction.
Possessing strong organizational abilities and compassionate nature, I excel in providing comprehensive support and I bring excellent communication and administrative skills. Dedicated to making meaningful impact by ensuring seamless and empathetic care for clients.
Overview
31
31
years of professional experience
Work History
Home Care Coordinator
AMADA
03.2024 - 10.2024
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
Social Worker
Nash County Social Services
09.1993 - 02.2024
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
Education
Bachelor of Science - Business Administration And Management
East Carolina University
Greenville, NC12-1992
High School Diploma -
Northern Nash High School
Rocky Mount, NC05-1988
Skills
- Professionalism and ethics
- Client advocacy
- Independent and highly motivated
- Strong interpersonal, organizational, counseling, and case management skills
- Teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Care Coordinator
AMADA
03.2024 - 10.2024
Social Worker
Nash County Social Services
09.1993 - 02.2024
Bachelor of Science - Business Administration And Management
East Carolina University
High School Diploma -
Northern Nash High School
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