Carol Couto
Gas Operations Clerk
Rochester,MA
Summary
Skilled in multitasking while completing essential job duties, ensuring all tasks are managed efficiently without compromising quality.
Dedicated administrative professional with successful experience in fast-paced settings.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Gas Operations Clerk
Eversource
05.2023 - Current
- Process and maintain payroll integrity by reviewing hours, and attendance data prior to submission, ensuring compliance with company policies.
- Apply and manage applications and payment process for DigSafe city permits, ensuring compliance with city regulations and timely approvals.
- Reconcile company credit card transactions, verifying expenses to support accurate financial reporting.
Gas Service Dispatcher
Eversource
04.2008 - 05.2023
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Responded to emergency and non-emergency calls, including police and fire, accurately documenting critical information.
- Operated and managed a multi-line telephone system, prioritizing and organizing calls based on urgency.
- Dispatched crews and field units to appropriate locations via radio, phone, or computer, ensuring efficient resource allocation.
- Supervised the routing and status of field units, optimizing schedules to meet daily operational priorities.
- Adapted quickly to changing situations demonstrating attention to detail while responding swiftly to changes and maintaining high performance under vital conditions.
- Committed to supporting a 24-hour operation with flexibility to work various shifts to have met organizational needs.
Gas Distribution Technician
Eversource
05.2005 - 04.2008
- Successfully completed training and testing to obtain a required CDL license.
- Responded promptly to emergency gas odor calls.
- Installed gas main pipes and house service connections, contributing to safe and efficient gas distribution systems.
Customer Service Representative
Eversource
08.2000 - 05.2005
- Triage an average of 80 incoming phone calls per day while addressing customer inquiries.
- Correcting customer billing statements.
- Diffused difficult customer situations with tact and ease.
- Demonstrated outstanding problem solving and active listening skills.
- Document and follow customer request through to completion.
Education
High School Diploma -
New Bedford High School
New Bedford, MA 05.2001 -
Skills
Microsoft Office (Excel, Word, Outlook, Teams)
Workforce/Workday Software
IBM Maximo
Click Mobile
ARCOS
Pager
Timeline
Gas Operations Clerk
Eversource
05.2023 - Current
Gas Service Dispatcher
Eversource
04.2008 - 05.2023
Gas Distribution Technician
Eversource
05.2005 - 04.2008
High School Diploma -
New Bedford High School
05.2001 -
Customer Service Representative
Eversource
08.2000 - 05.2005
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