Mikael Rose
Atlanta,GA
Summary
Motivated professional with experience in airline operations, customer support, and high-volume service environments. Skilled at troubleshooting issues, coordinating time-sensitive operations, and communicating effectively with customers and internal teams. Currently pursuing a Bachelor of Science in Nursing at Grand Canyon University (Online) while transitioning into an IT support career and completing Microsoft 365 Fundamentals (MS-900). Seeking an entry-level IT Support or Help Desk role where strong problem-solving and communication skills can support business operations.
Experienced with coordinating logistics and managing dispatch operations to ensure seamless workflows. Utilizes strong organizational skills and effective communication to optimize team performance. Track record of problem-solving and multitasking under pressure to meet operational objectives.
Overview
4
4
years of professional experience
Work History
Operations Dispatcher
Frontier Airlines
Atlanta, GA
01.2024 - Current
- Coordinate flight operations and scheduling updates in a high-volume airport environment
- Communicate operational updates with pilots, ground crews, and operations teams
- Monitor systems and troubleshoot scheduling disruptions to maintain on-time performance
- Maintain accurate digital records and operational documentation
- Coordinated flight schedules to optimize on-time departures and arrivals.
- Monitored real-time aircraft status, ensuring timely communication with ground crews.
Customer Representative
Transworld Systems Inc
01.2023 - 01.2024
- Managed high-volume inbound and outbound customer communications using CRM systems
- Resolved account and system-related issues while maintaining customer satisfaction
- Documented customer interactions and case details within company database systems
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Provided support in account management and billing processes.
Customer Service Support
Spirit Airlines
Atlanta, GA
01.2022 - 01.2023
- Assisted airline passengers with check-in, ticketing, and boarding procedures
- Resolved travel issues and customer concerns in fast-paced airport environments
- Utilized airline reservation systems to update passenger records and travel details
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Offered administrative and customer service support to customers.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ06.2028
High School Diploma -
University Prep Science & Math High-school
06.2022
Skills
- Microsoft Office (Excel, Word, Outlook, Teams)
- Microsoft 365 Fundamentals (MS-900) – In Progress
- Basic Hardware & Software Troubleshooting
- CRM & Ticketing Systems
- Customer Issue Resolution
- Data Entry & Digital Documentation
- Windows Environment Familiarity
- Cross-Team Communication
- Time-Sensitive Problem Solving
- Workload prioritization
- Transportation regulations
- Incident reporting
- Task delegation
- Dispatch software proficiency
- Customer service
- Problem-solving
Timeline
Operations Dispatcher
Frontier Airlines
01.2024 - Current
Customer Representative
Transworld Systems Inc
01.2023 - 01.2024
Customer Service Support
Spirit Airlines
01.2022 - 01.2023
Bachelor of Science - Nursing
Grand Canyon University
High School Diploma -
University Prep Science & Math High-school