Carol Crosley
Kennett Square,PA
Summary
Corporate travel professional prepared for senior-level responsibilities and impact. Over 32 years of Apollo experience. Proven track record of managing complex travel itineraries and ensuring policy adherence. Highly collaborative, adaptable to changing needs, and focused on achieving results. Key skills include itinerary planning, client relations, and problem-solving.
Overview
1
1
Certification
34
34
years of professional experience
Work History
VIP Corporate Travel Consultant
Direct Travel
Cleveland, OH
12.2025 - Current
- Managed corporate travel arrangements, ensuring compliance with client policies and preferences.
- Developed customized travel itineraries utilizing Apollo and other booking systems.
Senior International Travel Consultant
Travel One
Minneapolis, MN
02.2025 - 12.2025
- Provided expert advice on international destinations, travel regulations, and cultural considerations.
- Managed complex travel arrangements, including flights, accommodations, and transportation logistics.
- Coordinated with global partners to ensure seamless service delivery and client satisfaction.
- Developed customized travel itineraries tailored to client preferences and budgetary constraints.
- Used Galileo/Travelport among other resources
Senior Corporate Travel Agent
World Travel, Inc.
Exton, PA
03.1993 - 02.2025
- Managed travel arrangements for corporate clients, including booking flights, hotels, and rental cars
- Provided excellent customer service by promptly responding to client inquiries and resolving any issues or concerns
- Developed strong relationships with vendors to ensure seamless travel experiences for clients
- Created detailed itineraries tailored to each client's preferences and requirements
- Coordinated complex international travel logistics, including visa applications and passport renewals
- Stayed up-to-date on industry trends and changes in airline policies to provide accurate information to clients
- Managed a high volume of bookings while maintaining attention to detail and accuracy
- Utilized online booking systems effectively to streamline the reservation process for both domestic and international travel
- Assisted travelers with last-minute changes or cancellations due to unforeseen circumstances such as flight delays or weather disruptions
- Maintained confidentiality of sensitive client information throughout the entire booking process
- Participated in industry conferences and training sessions to stay updated on new technologies/software/tools relevant to corporate travel management
- Managed corporate travel accounts, ensuring compliance with company travel policies and budgetary guidelines
- Provided guidance and support to junior travel agents, assisting them in resolving complex booking issues
Education
B.A. - Psychology and Elementary Education
Immaculata University
Malvern, PASkills
- Travel industry expertise
- Strong negotiation skills
- Exceptional customer service
- Training and mentoring
- Sales and upselling
- Cross-cultural awareness
- Expert itinerary planning
- Visa and passport regulations
- Expense reporting proficiency
- Global geography
- Airline fare structures
- Corporate travel policies
- Client relationship building
- Travel research
- Hotel accommodations
- Client relations
- High volume environments
- Mentoring and training
- Interpersonal communications
- Executive travel
Certification
Real Estate License
Elementary Education Certification
Timeline
VIP Corporate Travel Consultant
Direct Travel
12.2025 - Current
Senior International Travel Consultant
Travel One
02.2025 - 12.2025
Senior Corporate Travel Agent
World Travel, Inc.
03.1993 - 02.2025
B.A. - Psychology and Elementary Education
Immaculata University