Rose Anna Randolph
Southlake,TX
Summary
A seasoned travel professional with comprehensive expertise in planning and executing travel arrangements for diverse clients. Known for exceptional customer service skills and ability to manage complex itineraries seamlessly. Successfully facilitated numerous travel arrangements, ensuring client satisfaction and seamless experiences. Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.
Overview
12
12
years of professional experience
Work History
VIP Travel Consultant
BCD Travel
06.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Excellent communication skills, both verbal and written.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Travel Consultant
World Travel
03.2021 - 06.2023
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Worked flexible hours across night, weekend, and holiday shifts.
Travel Consultant
Ovation Travel Group Inc.
04.2017 - 06.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Handled sensitive information with professionalism and discretion.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Travel Consultant
Balboa Travel
04.2013 - 04.2017
- Built strong relationships with clients through exceptional communication and personalized service.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Education
Elementary Education
University of Virginia
Charlottesville, VASkills
- Strong communication skills
- Travel research
- Travel industry expertise
- Exceptional customer service
- Executive travel
Timeline
VIP Travel Consultant
BCD Travel
06.2023 - Current
Travel Consultant
World Travel
03.2021 - 06.2023
Travel Consultant
Ovation Travel Group Inc.
04.2017 - 06.2023
Travel Consultant
Balboa Travel
04.2013 - 04.2017
Elementary Education
University of Virginia
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