Carol Crossland

• Led a team to successfully complete complex projects within deadlines, ensuring client satisfaction.
• Managed multiple projects simultaneously while maintaining excellent attention to detail and meeting strict deadlines.
• Streamlined application processes by identifying inefficiencies and implementing improvements.
• Conducted comprehensive testing of new software releases, ensuring error-free deployment and user satisfaction.
• Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
• Created manuals and published guidelines for proper use of systems.

Managed a staff up to 5 people

Handled the exception item processing for 3 banks

Return ACH and check items

Process ACH origination files from third party vendor

Supported and backed up the wire transfer department

Annual system release

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Managed a staff of 10