Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonya Chaffin

13001 Anduin Ave,LA

Summary

Sr. Application Analyst at Integris Health Inc, recognized for enhancing user experience through expert problem-solving and effective change management. Proven track record in leading cross-functional teams, optimizing systems, and delivering high-quality solutions. Strong communication skills and project management expertise contributed to significant performance improvements and client satisfaction.

Experienced with system assessment, troubleshooting, and optimization. Utilizes technical expertise to improve application performance and user experience. Track record of effective problem-solving and project management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sr. Application Analyst

Integris Health Inc
08.2017 - Current
  • Assisted in troubleshooting application issues to improve user experience.
  • Supported system upgrades and implementations, ensuring minimal disruption to operations.
  • Collaborated with cross-functional teams to gather requirements for application enhancements.
  • Documented user procedures and technical specifications for internal reference.
  • Participated in training sessions to enhance knowledge of applications and tools used.
  • Analyzed user feedback to identify areas for improvement within existing applications.
  • Identified opportunities for system optimizations, resulting in significant performance improvements.
  • Established a reputation as a trusted advisor to both colleagues and clients, consistently delivering high-quality solutions on time and within budget.
  • Coordinated with vendor partners on application development projects, ensuring seamless integration with existing systems infrastructure.
  • Led a team to successfully complete complex projects within deadlines, ensuring client satisfaction.
  • Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

Application Technical Lead

Integris Health Inc
11.2010 - 08.2017
  • Led cross-functional teams to enhance clinical software systems and improve workflow efficiency.
  • Developed and implemented technical strategies to support healthcare operations and patient care enhancements.
  • Mentored analysts, fostering skills in coding standards and best practices for system development.
  • Collaborated with stakeholders to define project requirements and ensure alignment with organizational goals.
  • Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
  • Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
  • Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
  • Improved systems with addition of new features and infrastructure.
  • Led successful launch of multiple software releases, meeting all project objectives and exceeding user expectations.
  • Negotiated with vendors to secure essential tools and services, improving team productivity and project outcomes.
  • Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.
  • Coordinated deployments of new software, feature updates and fixes.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Mustang High School
Oklahoma City, OK

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Strong communication skills
  • Team leadership qualities
  • Expert problem solving
  • Change management experience
  • ITIL framework
  • Project management expertise
  • Customer support excellence
  • End user support
  • Business analysis
  • IT support
  • Analytics
  • Software testing
  • Systems software

Certification

Epic Certifications -


EpicCare Ambulatory

E-Prescribing Badge

Healthy Planet and Compass Rose

Data Courier Mover Badge



Timeline

Sr. Application Analyst

Integris Health Inc
08.2017 - Current

Application Technical Lead

Integris Health Inc
11.2010 - 08.2017

High School Diploma -

Mustang High School

Oklahoma City Community College

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Tonya Chaffin