Carol Culver
Rockaway Park
Summary
Detail-oriented professional with a strong focus on reliability and honesty. Proven ability to excel in multitasking and deliver superior communication and customer service. Skilled in conflict resolution and implementing best practices to enhance customer satisfaction. Consistently approaches challenges with a positive attitude and a commitment to excellence.
Overview
41
41
years of professional experience
Work History
Customer Service
Toy Connection
Far Rockaway
01.2018 - Current
- Processed phone and web orders efficiently to meet customer demands.
- Retrieved orders from Outlook for management in Stone Edge Order Manager.
- Managed inventory by pulling orders and stocking merchandise effectively.
- Executed cash, check, credit card, and PayPal payments accurately.
- Conducted general filing to maintain organized records.
- Shipped domestic and international orders via USPS, FedEx, and UPS.
- Performed end-of-year inventory audits to ensure accuracy.
- Utilized Stahl's Hotronix heat press for apparel logo printing.
Customer Service & Graphic Design
Zenith Promotions
Lawrence
05.2008 - 12.2017
- Processed cash, credit card, and PayPal payments efficiently.
- Managed shipping of orders via USPS, FedEx, and UPS for domestic and international delivery.
- Sized artwork to fit various products based on specifications.
- Downloaded art through Adobe Illustrator for production use.
- Produced film for imprinting by the production team.
- Sent proofs for approval to ensure alignment with client expectations.
- Answered high-volume phone inquiries to provide timely assistance.
- Maintained organized filing systems and verified accuracy of orders and invoices.
Office Manager/ Medical Receptionist
Rockaway Park Physical Therapy
Rockaway Park
01.2004 - 05.2008
- Executed insurance verifications to ensure accurate patient information.
- Created patient accounts to facilitate efficient service delivery.
- Maintained authorizations and referrals to support patient care continuity.
- Scheduled appointments while optimizing provider availability.
- Answered busy phones professionally, enhancing customer service experience.
- Collected co-pays to streamline payment processes.
- Updated medical charts to maintain compliance with regulations.
- Managed medical record requests from legal entities for litigation purposes.
Commissions Manager
Jennifer Convertibles Inc.
Plainview
03.1991 - 12.2004
- Prepared commission statements for 400 employees accurately and efficiently.
- Created and maintained solution sheets to enhance operational transparency.
- Compiled merchant audit reports for credit card transactions, ensuring compliance.
- Generated and updated sales tax reports to reflect accurate financial data.
- Managed store inventory to optimize stock levels and minimize discrepancies.
- Processed ADP payroll commission payments in a timely manner.
- Handled exchanges and refunds to maintain customer satisfaction.
Audit Coordinator
Jennifer Convertibles Inc.
Plainview
01.1991 - 01.1998
- Generated and reviewed showroom floor sample reports to ensure accuracy.
- Audited merchandise and financial reports across 200 locations.
- Processed customer refunds in a timely manner.
- Managed underpayment and overpayment reporting for financial integrity.
Cashier, Customer Relations
Waldbaums Supermarket
Lawrence
02.1985 - 06.1996
- Provided check-out support to customers, ensuring efficient transaction processes.
- Supervised cashiers, maintaining operational standards and performance quality.
- Closed out cashiers at end of day, reconciling cash drawer balances.
- Utilized knowledge of supermarket layout to assist customers with product location.
- Cultivated superior customer relations, addressing inquiries and resolving concerns.
- Managed cash in drawer to ensure accuracy and security throughout shifts.
Education
High School -
Stella Maris High School
Rockaway Beach, NY06.1985
Skills
- Customer service experience
- Order processing and payment handling
- Inventory management
- Team collaboration
- Problem solving
- Attention to detail
- Record keeping
- Effective communication
- Time management
- International customer service
- Healthcare support services
- Shipping logistics
References
Furnished Upon Request
Timeline
Customer Service
Toy Connection
01.2018 - Current
Customer Service & Graphic Design
Zenith Promotions
05.2008 - 12.2017
Office Manager/ Medical Receptionist
Rockaway Park Physical Therapy
01.2004 - 05.2008
Commissions Manager
Jennifer Convertibles Inc.
03.1991 - 12.2004
Audit Coordinator
Jennifer Convertibles Inc.
01.1991 - 01.1998
Cashier, Customer Relations
Waldbaums Supermarket
02.1985 - 06.1996
High School -
Stella Maris High School