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Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture. Supervisor/Manager with 23 years of experience in the United States Air Force with 15 years of expertise in Quality Assurance, Supervision, Personnel Management, Maintenance Management, Environmental Health and Safety, Operations, Contract Compliance, Hazardous Materials, Program Development, and Environmental Compliance in accordance with Code of Federal Regulations. Highly skilled in resource, personal, and financial management. Keen ability to review analytics to formulate short and long-term strategies. Processed Form 9’s, blanket purchases agreements, receiving reports, and NAF/APF property. Highly effective team leader. Lead teams of 8 direct reporting personal with 120 indirect team members. Cultivates team cohesion by fostering growth and development by teaching others and managing operations while exercising sound judgment.


Accomplished sales and marketing leader with extensive experience driving revenue growth, developing strong business relationships, and leading teams to exceed organizational goals. Proven ability to manage complex sales cycles, develop community partnerships, and execute strategic initiatives. Known for strong communication, high accountability, and an approachable, relationship-focused leadership style.

Professional with background in guest services management. Skilled in team collaboration, problem-solving, and achieving results. Expertise in customer satisfaction, conflict resolution, and staff training. Known for adaptability and reliability in dynamic environments.

Dynamic hospitality leader with a proven record of elevating luxury guest experience, strengthening operational systems, and developing high-performing teams across Marriott’s lifestyle and full-service portfolio. Recognized for creating service cultures rooted in clarity, accountability, and genuine connection—driving consistent gains in guest satisfaction, team engagement, and brand execution. Adept at unifying departments through strategic planning, disciplined operations, and a hands-on leadership presence that empowers associates while advancing overall hotel performance. Leads with a balanced blend of emotional intelligence and operational expertise, cultivating environments where exceptional experiences, team success, and brand reputation thrive together.

Carol Decker

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Director of Tickets and Guest Services

Ticket Sales & Guest Services Manager

Sales Manager

Conference Service Manager

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Business Management

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Director of Tickets and Guest Services

Ticket Sales & Guest Services Manager

Sales Manager

Conference Service Manager

Business

Business Management

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