CAROL DIAZ
Member Services Representative
El Campo,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Personable customer service offering 25+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Knowledgeable Member Services with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.
Overview
27
27
years of professional experience
1988
1988
years of post-secondary education
1
1
Language
Work History
Member Service Representative
Wharton County Electric Cooperative
El Campo, TX
01.2018 - Current
- Customer service, create and manage new accounts, manage taxes, create service orders, and maintain reports for the end of month.
- Filing and scanning files.
- Working close with Engineers and Line Crew on new and existing jobs, creating service orders and researching problems as they arise.
- Contacting customers for follow ups on service.
- Informing customers of what material they may need and providing and explaining specifications with them.
- Contacting members on bills and taking calls and helping them out with billing questions.
Material Control Specialist
Fluor Daniel
Sugar Land, Texas
09.2014 - 08.2017
- Material verification on isometrics, requisition of material needed for project, data entry of material, created bill of material, filing, and prepared material for billing, document control.
Center Manager
Advance America
El Campo, TX
06.2010 - 09.2014
- Process loans, collections, daily reports, filing, solicitation of new accounts, marketing, daily bank check verification, daily bank deposits, perform money-gram services, customer service.
Material Control Specialist (Laid Off)
Fluor Daniel
Sugar Land, TX
03.2008 - 06.2010
- Material verification on isometrics, requisition of material needed for project, data entry of material, created bill of material, filing, and prepared material for billing, document control.
Purchasing/Estimator (Laid Off)
Ashton Woods Homes
Houston , TX
11.2004 - 02.2008
- Created bill of materials, document control, entered invoices for payment, data entry of contracts for new homeowners, customer service for new homeowners, created estimates for special features in new homes, maintained laborers' files, i.e., Insurance, contracts, invoicing, workers compensation, payroll, data entry, filing.
Estimator/Administrator
BLS Construction
El Campo, Texas
07.2001 - 09.2004
- Prepared estimates for new bids on upcoming projects, prepared invoices, filing, customer service, data entry of billing, payroll, collections of billing, bank reconciliations, ordered supplies for projects.
Construction Coordinator
KB Home
Houston, TX
08.1998 - 07.2001
- Managed construction managers, ordered utilities for job sites, invoiced and created purchase orders for jobs, filing and customer service, data entry.
Education
Diploma -
El Campo High School
El Campo, Texas05.1988
Skills
- Accounting Software (NISC IVUE Desktop Manager, Yukon, Peachtree, Quickbooks, etc)
- Personal Computers
- Customer support
- Document processing
- Payment processing
- Account management
- Issue resolution
- Member account management
- Member onboarding
- Tracking complaints
- Data entry
- Excellent communication
- Money handling
- Customer data confidentiality
Timeline
Member Service Representative
Wharton County Electric Cooperative
01.2018 - Current
Material Control Specialist
Fluor Daniel
09.2014 - 08.2017
Center Manager
Advance America
06.2010 - 09.2014
Material Control Specialist (Laid Off)
Fluor Daniel
03.2008 - 06.2010
Purchasing/Estimator (Laid Off)
Ashton Woods Homes
11.2004 - 02.2008
Estimator/Administrator
BLS Construction
07.2001 - 09.2004
Construction Coordinator
KB Home
08.1998 - 07.2001
Diploma -
El Campo High School
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