Carol Edwards
Archer,FL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
25
25
years of professional experience
Work History
Owner
Royal Expressions Event Decor & Rentals
10.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
FINANCIAL COORDINATOR
SHANDS HEMATOLOGY/ONCOLOGY
01.2007 - 05.2021
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Managed appeals process for denied claims, proficiently providing supporting documentation to successfully overturn denial decisions in many cases.
- Enhanced patient satisfaction with clear and concise explanations of billing statements, addressing any concerns promptly and professionally.
- Collaborated with healthcare providers to reconcile discrepancies, facilitating accurate and timely claim submission.
CASE AIDE
SHANDS ELDERCARE
01.2005 - 01.2007
- Oversee front-office operations and provide impeccable customer service
- Interviewed and processed applications for the Energy Assistance Program and submitted paperwork for billing to ensure the company operates in compliance with company polices and laws
- Advise senior citizens regarding varies programs for medical, financial, and food assistance
- Assist with verifying insurance and patient information
- Delivered meals on wheel, farmers market coupons, and food baskets to local senior citizens.
- Supported Case Managers in coordinating appropriate services for clients, enhancing overall quality of care.
- Prepared accurate reports and case notes for supervising Case Managers, ensuring all required documentation was completed in a timely manner.
CERTIFIED NURSING ASSISTANT
SHANDS ELDERCARE
01.2000 - 01.2005
- Assist clients to complete daily living activities including dressing, bathing, and oral care
- Provide transportation, escorting patient on trips to the grocery store and doctor's appointments
- Light cleaning and organizing of patient area
- Relay and chart requested information by medical staff including vital signs, meal consumption, and liquid intake
- Maintain a daily care log for clients.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
Certified Nursing Assistant -
SANTA FE COMMUNITY COLLEGE
Gainesville, FLDiploma -
NEWBERRY HIGH SCHOOL
Newberry, FL01.1993
Skills
- Customer Service
- General Office Skills
- Microsoft Word
- Microsoft Excel
- Insurance Authorizations
- Medical Terminology
- Work Edits
- Answer Phones
- Scheduling
- Data Entry
- Patient Processing
- Process Clinic Referrals
- Medical coding
- Financial Counseling
- EPIC/HIS/IDX
References
Available Upon Request
Timeline
Owner
Royal Expressions Event Decor & Rentals
10.2019 - Current
FINANCIAL COORDINATOR
SHANDS HEMATOLOGY/ONCOLOGY
01.2007 - 05.2021
CASE AIDE
SHANDS ELDERCARE
01.2005 - 01.2007
CERTIFIED NURSING ASSISTANT
SHANDS ELDERCARE
01.2000 - 01.2005
Certified Nursing Assistant -
SANTA FE COMMUNITY COLLEGE
Diploma -
NEWBERRY HIGH SCHOOL
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