Carol Falls
Durant,MS
Summary
Strong relationship building abilities, compassionate and detail oriented. I also have hands-on clinical training in vital signs, EKG, Glucose testing and drawing blood.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
University Of Mississippi Medical Center Holmes County
Jackson, MS
06.2020 - 12.2020
- Assisted nursing staff with daily patient care tasks, enhancing overall patient satisfaction.
- Monitored vital signs and reported changes to medical team promptly, ensuring timely interventions.
- Maintained cleanliness and organization of patient areas, promoting a safe healing environment.
- Educated patients and families on care procedures, improving understanding and compliance.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
Customer Service Representative
Conduent
Madison, MS
04.2015 - 11.2020
- Resolved customer inquiries with accuracy and efficiency, enhancing overall satisfaction.
- Collaborated with team members to streamline support processes and improve response times.
- Documented customer interactions in CRM system for effective case management and follow-up.
- Maintained up-to-date knowledge of company policies, ensuring compliance during customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate Of Technical Studies - Medical Assistant
Delta Technical College
Horn Lake, MS11.2025
Associate Of Applied Arts - Pre Physical Therapy
Holmes Community College
Goodman, MS05.2023
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Specimen collection
- Phlebotomy techniques
- Patient positioning
- EKG interpretation
Accomplishments
National Technical Honors Society
Timeline
Patient Care Technician
University Of Mississippi Medical Center Holmes County
06.2020 - 12.2020
Customer Service Representative
Conduent
04.2015 - 11.2020
Certificate Of Technical Studies - Medical Assistant
Delta Technical College
Associate Of Applied Arts - Pre Physical Therapy
Holmes Community College