Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Filas

Crest Hill,IL

Summary

Proven Account Manager at Christian Brothers Services, adept in client relations and account management, enhanced client satisfaction and retention through exceptional service and strategic problem-solving. Skilled in teamwork and collaboration, significantly improved team productivity and expanded client base by fostering trust and loyalty. Achieved notable success in resolving escalated issues, ensuring long-term business growth.

Overview

25
25
years of professional experience

Work History

Account Manager

Christian Brothers Services
Romeoville, IL 60446
11.2001 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.

Education

High School Diploma -

Joliet Central High School
Joliet, IL
05.1972

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations

Timeline

Account Manager

Christian Brothers Services
11.2001 - Current

High School Diploma -

Joliet Central High School