Carol Finnegan
Dick's Sporting Goods, Inc
Elizabeth,PA
15
years of professional experience
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Work History
Assistant Store Manager
3 Years 3 Months- Trained and mentored staff on product knowledge, sales techniques, and customer service best practices.
- Coordinated inventory management processes to optimize stock levels and reduce shrinkage.
- Implemented promotional displays and merchandising strategies to drive sales and increase brand visibility.
- Analyzed sales data to identify trends, inform decision-making, and improve store performance.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborated with management on staff scheduling to ensure adequate coverage during peak hours.
- Developed training materials for new hires to streamline onboarding processes and enhance team productivity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
11 Years 2 Months- Assisted in managing daily store operations to enhance customer experience and overall efficiency.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Timeline
Assistant Store Manager
Dick's Sporting Goods, Inc
03.2023 - CurrentRead More
Assistant Store Manager
JCPenney
11.2011 - 01.2023Read More
Mckeesport High School
High School Diploma
Read More