Carol Fleary
Hollywood,FL
Summary
Committed Senior Team Leader eager to apply deep comprehension of Area of expertise to fulfill this position. Skilled in scheduling and assigning tasks to team members according to capabilities and coordinating workflow to align with business goals. Exceptional decision-making and leadership skills with emotionally mature and logical demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Customer Service Team Leader
Peoples Gas/Tampa ELectric
Miami, FL
05.1992 - 02.2023
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environment.
- Proven ability to learn quickly and adapt to new situation.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Education
High School Diploma -
Penal Presbyterian
Trinidad 08.1973
Some College (No Degree) - Secretarial Studies And Office Administration
St Catherines
Trinidad Skills
- Overseeing Daily Activities
- Team Discipline
- Issue Resolution
- Team Monitoring
- Constructive Feedback
- Team Development
- Team Meetings
- Call Center Operations
- Customer Loyalty
- Teamwork and Collaboration
- Leading Team Meetings
- Effective Customer Service
- Leading Employees
- Allocating Work
Timeline
Customer Service Team Leader
Peoples Gas/Tampa ELectric
05.1992 - 02.2023
High School Diploma -
Penal Presbyterian
Some College (No Degree) - Secretarial Studies And Office Administration
St Catherines