Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Carol Fonoti

Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service AgentFulfillment AssociateFront End Associate

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site
Location: Las Vegas, NV
Open to relocation: Yes

Salary Range

0/hr - 1000/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCompany Culture

Summary

Interested in working with a company who is fast paced and has many chances to advance in. Company that will work as a team and give me an opportunity in trying something new.

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

Unifi
Las Vegas, NV
03.2022 - Current
  • Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer account discrepancies and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Sought ways to improve processes and services provided.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Fulfillment Associate

Amazon
Henderson, NV
01.2022 - 04.2022
  • Receive and put away inventory
  • Get customer orders ready and pack them up
  • Load boxes into trucks for shipment or on conveyor and load/pack it onto pallet
  • Use scanners to read bar codes on products
  • View prompts on screens and follow the direction for some task
  • Lift up to 49 pounds or more boxes
  • Push utility carts up to 60 pounds
  • Use carts, dollies, hand trucks, and other gear to move items around.
  • Followed safety protocols to minimize workplace accidents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Kept work areas neat, clean and free from debris.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Followed orders precisely for correct items, sizes and quantities.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Front End Associate

Lowe's Home Improvement
Las Vegas, NV
06.2020 - 06.2021
  • Resolved customer complaints
  • Helped customers find what they are looking for in store/online
  • Operate cash register[s]
  • Handling cash, LAR acct, checks, bank cards or gift cards
  • Assist customers as needed
  • Greeted customers
  • Keep work area clean, zone, restock merchandise
  • Return merchandise back to department or to customer service desk
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier, Deli

Walmart
Anchorage , Alaska
10.2016 - 03.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Restocked and organized merchandise in front lanes.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

High school diploma -

Woodrow Wilson High School
Long Beach, CA

Skills

  • Baggage handling
  • Customer relationship management
  • Order fulfillment
  • Cash handling
  • Problem solving
  • Team collaboration
  • Customer relations
  • Multitasking and organization
  • Task prioritization
  • Outstanding communication skills
  • Information verification
  • Customer service

Timeline

Customer Service Agent

Unifi
03.2022 - Current

Fulfillment Associate

Amazon
01.2022 - 04.2022

Front End Associate

Lowe's Home Improvement
06.2020 - 06.2021

Cashier, Deli

Walmart
10.2016 - 03.2019

High school diploma -

Woodrow Wilson High School

Similar Profiles

CREATE PROFILE
Carol Fonoti