Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Gonzales

North Las Vegas

Summary

Dedicated customer service professional skilled in managing high call volumes and resolving inquiries. Proven ability in technical troubleshooting and effective communication, ensuring customer satisfaction and loyalty. Proactive customer service representative with a strong background in technical support and customer account management. Demonstrated expertise in active listening and empathy, driving successful resolutions to complex inquiries and enhancing overall customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

TTEC
Las Vegas
03.2025 - 05.2026
  • Processed orders and managed customer accounts efficiently.
  • Handled high call volumes while maintaining quality service standards.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Tech Support

Foundever/ Intuit Quickbooks/Remote
Las Vegas
05.2024 - 01.2025
  • Provided technical support for customers' inquiries.
  • Provided technical support to edge staff when required on specific tasks or processes.
  • Answered incoming calls from customers regarding product inquiries, complaints and technical support.
  • Provided technical support for customers in the installation of software applications.

Customer Service Representative/Remote

Sleep Number Corporation
Las Vegas
08.2022 - 03.2024
  • Processed orders and managed customer accounts efficiently.
  • Handled high call volumes while maintaining quality service standards.
  • Resolved customer complaints and escalated issues as necessary.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Bachelor of Science - Health And Wellness

Purdue Global University
Online
02-2020

Certification BCSC-AMCA - Medical Billing & Coding

Kaplan University
Davenport, IA
02-2016

Skills

  • Customer account management
  • Order processing
  • Technical troubleshooting
  • Call handling
  • Product knowledge
  • Customer relationship management
  • Problem-solving
  • Call center procedures
  • Active listening
  • Empathy and patience
  • De-escalation techniques
  • Microsoft PowerPoint
  • Typing proficiency
  • Paperwork processing
  • Scheduling
  • Attention to detail
  • Effective communication

Timeline

Customer Service Representative

TTEC
03.2025 - 05.2026

Tech Support

Foundever/ Intuit Quickbooks/Remote
05.2024 - 01.2025

Customer Service Representative/Remote

Sleep Number Corporation
08.2022 - 03.2024

Bachelor of Science - Health And Wellness

Purdue Global University

Certification BCSC-AMCA - Medical Billing & Coding

Kaplan University
Carol Gonzales