Carol Graham

• Transformed store culture using Gapology principles to foster a positive team atmosphere.
• Achieved annual sales growth from 5.6 million to 8 million through targeted strategic initiatives.
• Trained and developed team members to improve product knowledge and enhance sales skills.

• Conducted regular performance evaluations, enhancing team effectiveness and morale.
• Developed innovative promotional strategies to drive sales and boost customer engagement.
• Analyzed sales data to identify trends and refine strategic approaches.

Oversaw product receiving and storage, maintaining accurate inventory movement records.

• Conducted weekly cycle counts to verify inventory accuracy.
• Ensured compliance with safety regulations to promote a secure work environment.
• Reduced shrink by 25% year over year through coaching on floor awareness and inventory management best practices.

Enhanced team effectiveness and morale through regular performance evaluations.

• Provided monthly sales performance reports to management for informed decision-making.
• Facilitated quarterly staff meetings to assess goal progress and objectives.
• Applied change methodologies to boost productivity and drive sales growth.

• Streamlined student enrollment processes and scheduled lessons to enhance operational efficiency.
• Monitored student progress, providing actionable feedback for continuous improvement.
• Organized community events and workshops to promote engagement in musical education.

• Managed lesson registration system to maintain accurate records and track participation.
• Collaborated with staff to foster a supportive and engaging learning environment.
• Coordinated schedules for lessons and instructor availability efficiently.