Carol Gray
Spokane,WA
Summary
Dynamic office management professional with over a decade of experience optimizing administrative processes and fostering a collaborative work atmosphere. Recognized for a strong commitment to teamwork and consistently achieving departmental operational objectives. Proven adaptability to the evolving demands of the office environment, coupled with a dedication to creating innovative solutions that support staff and patient needs, ensuring seamless operational flow. Expertise in enhancing productivity while maintaining a focus on quality service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inventory Administrator
C&G Management
Spokane, WA
10.2023 - 02.2026
- Upheld strict confidentiality and adhered to HIPAA regulations in the handling of sensitive patient and customer data.
- Coordinated cycle count activities and executed inventory audits as required to uphold inventory integrity.
- Managed and optimized state compliance tracking systems, including Metrc, CCRS, and Dutchie Shopkeeper, to maintain accurate regulatory records.
- Demonstrated exceptional attention to detail in accurately transferring information from state manifest into POS and ERP systems.
- Collaborated with accounting team to resolve payment discrepancies and enhance product quality standards.
- Implemented process improvements to enhance inventory accuracy and operational efficiency.
- Collaborated with Purchasing Director to refine and standardize manifest acceptance processes and operating procedures in Washington, Oregon, Iowa, and Minnesota.
Purchasing and Fixed Asset Property Administor
Coeur'd Alene Tribe Finance Department
Plummer, ID
12.2021 - 10.2023
- Oversaw purchase order processing for Coeur d'Alene Tribe, verifying that all requests adhered to departmental grant requirements and coding standards.
- Oversaw the systematic entry of capital asset transactions, encompassing purchases, retirements, transfers, and adjustments, into Abila system for all tribal departments on a monthly basis.
- Oversaw purchasing credit card transactions and ensured meticulous receipt management for accurate month-end reconciliation.
- Analyzed financial data and prepared month-end and year-end reports essential for auditing financial statements and records.
- Developed and maintained detailed records of land, buildings, and capital equipment to support financial accountability across 36 departments.
- Managed the scheduling and execution of physical inventories, verifying capital assets for 36 tribal departments to maintain accountability and compliance.
- Collaborated with insurance carriers to provide comprehensive listings of departmental fixed assets, including equipment, acquired property, and vehicles.
- Facilitated application and renewal processes for Coeur d'Alene Tribe property insurance policies and schedules.
Behavioral Health Office and Grant Coordinator
Marimn Health
Plummer, ID
05.2018 - 12.2022
- Improved patient satisfaction by establishing a welcoming environment through professional greetings. Accelerated registration process for new patients and effectively guided them to relevant services. Enhanced organizational efficiency by supporting patient navigation.
- Managed comprehensive support for behavioral health providers, including CEU management, travel arrangements, and event organization.
- Scheduled patient appointments and meticulously managed the calendars of 12 behavioral health providers, ensuring optimal time management.
- Executed management of patient demographic and income information collection, prioritizing confidentiality of health records.
- Familiarity with various Behavioral Health grants, such as TOR 3, State Opioid Response, TOR no cost extension, Zero Suicide prevention, Department of Justice, GPRA survey/questionnaires allowing analytical data to be captured for each grant.
- Streamlined support processes for leadership and department providers by managing schedules, preparing essential meeting materials, and drafting relevant documents.
- Managed grant tracking data entry processes and compiled quarterly reports to provide stakeholders with timely updates.
- Coordinated efforts with reentry and mat coordinators to identify and link patients to relevant social service resources.
Behavioral Health Office Manager
The Native Project
Spokane, WA
09.2015 - 03.2019
- Provided essential support as primary contact for adolescent patients navigating substance use and mental health issues.
- Utilized diverse third-party verification methods to confirm health insurance coverage, encompassing Washington Medicaid, Tricare, and a range of private and commercial insurance carriers.
- Coordinated care by serving as a liaison among medical team, behavioral health providers, and outside agencies to address treatment barriers.
- Facilitated scheduling and calendar management for providers to enhance operational efficiency.
- Implemented strategies to ensure services reflect cultural awareness and sensitivity towards Native American values and community traditions.
- Streamlined administrative processes through meticulous filing, copying, scanning, faxing of documents, and thorough verification of insurance coverage details.
Bookkeeper
Bi Mart Corporation
Deer Park, WA
08.2008 - 09.2015
- Conducted thorough assessments of expenditures to guarantee adherence to code balances during item acquisition processes.
- Executed accounts payable and receivable activities, fostering strong vendor relationships and optimizing cash flow management.
- Coordinated and prepared comprehensive annual and quarterly audits to enhance financial oversight and accountability.
- Evaluated aging reports to detect overdue accounts and implemented necessary follow-up measures.
- Recorded cash and check deposits and produced cash receipts to maintain precise financial tracking.
- Managed comprehensive documentation of financial transactions to facilitate accurate auditing processes.
Skills
- Attention to data accuracy
- Skilled in Microsoft Office tools
- Data retention compliance management
- Financial reporting
- Scheduling and calendar management
- Event organization
- Experienced with various EHR platforms including RPMS and Athena
- Familiarity with healthcare privacy laws, such as HIPAA and 42 CFR Part 2
- Cultural diversity and cross cultural understanding
- Medical terminology
- Purchase order management
- Payment verification
- Bank reconciliation
- Year-end reporting
Certification
- QPR Gateway Training
- Trauma Informed Care Training
Timeline
Inventory Administrator
C&G Management
10.2023 - 02.2026
Purchasing and Fixed Asset Property Administor
Coeur'd Alene Tribe Finance Department
12.2021 - 10.2023
Behavioral Health Office and Grant Coordinator
Marimn Health
05.2018 - 12.2022
Behavioral Health Office Manager
The Native Project
09.2015 - 03.2019
Bookkeeper
Bi Mart Corporation
08.2008 - 09.2015