Carol Grusendorf
Lubbock,TX
Summary
Achieved improved patient outcomes through effective teamwork and attention to detail. Advanced patient education and advocacy efforts to enhance care quality. Impacted vulnerable populations by facilitating access to resources and support. Committed to ongoing professional growth and collaboration in a healthcare setting. Contributed to several teams, including transitions of care and pulmonary, while playing a key role in the new covenant BSW Medicare Advantage team.
Overview
17
17
years of professional experience
Work History
Nurse Care Manager
Covenant Health Partners
02.2020 - 12.2024
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Licensed Vocational Nurse
Covenant Medical Group, Melinda Garcia Schalow MD
01.2019 - 02.2020
- Proficient at wound care for post operative patients
- Proficient at casting different hand to arm injuries using different types of casts from short arm to Muenster
- Able to explain pre op, post op, and pain management instructions in a clear and concise manner
- Responsible for ordering and maintaining supplies
- Responsible for autoclaving
Licensed Vocational Nurse
Baylor Scott & White Health Hillcrest Clinic Bosque
06.2010 - 05.2015
- Input medical histories, symptoms and vital statistics as part of the intake process
- Authorized drug refills and provided detailed prescription information to pharmacies for all clinic providers
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Answered approximately 60-100 phone calls per day as a phone triage nurse for 6 medical providers
- Maintained communication with home health agencies, making referrals, and giving doctor's orders
- Initiated and followed through completion of prior authorizations
- Trained new nurses on the phone system
Licensed Vocational Nurse
Family Health Center
11.2008 - 06.2010
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Performed pregnancy tests and sent specimens for laboratory testing
- Assisted providers with exams and procedures
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Performed basic physical assessments of newborns and infants
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
Licensed Vocational Nurse
Providence Hospital
08.2008 - 11.2008
- Oriented on the orthopedic floor
- Once orientation was completed, worked on the orthopedic, neurology, and urology floor
- Documented in the electronic medical record the patient assessment including history/physical, present illness, vital signs, medications, and allergies
- Administered medications per doctor's orders
- Reported any patient changes immediately to the physician
- Ensured efficacy of treatments through monitoring of treatment regimens
Licensed Vocational Nurse
Baylor Scott & White Hospital
01.2008 - 08.2008
- Instructed patients and family members on proper discharge care
- Assessed patients and documented their medical histories
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Communicated goals, plans and progress to parents or guardians
- Provided care for pediatric patients during well visits and sick visits
- Gave and documented patient immunizations
- Gave emotional support to new parents
Education
Vocational Nursing Certificate - Nursing
McLennan Community College
Waco, TX01.2007
Skills
- Patient-focused care
- Well organized
- Detail oriented
- Patient and family education
- Strong clinical judgment
- Patient advocate
- Experience with EMDs, Epic, and Allscripts EMR
Timeline
Nurse Care Manager
Covenant Health Partners
02.2020 - 12.2024
Licensed Vocational Nurse
Covenant Medical Group, Melinda Garcia Schalow MD
01.2019 - 02.2020
Licensed Vocational Nurse
Baylor Scott & White Health Hillcrest Clinic Bosque
06.2010 - 05.2015
Licensed Vocational Nurse
Family Health Center
11.2008 - 06.2010
Licensed Vocational Nurse
Providence Hospital
08.2008 - 11.2008
Licensed Vocational Nurse
Baylor Scott & White Hospital
01.2008 - 08.2008
Vocational Nursing Certificate - Nursing
McLennan Community College