Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Gulias

New Lebanon,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

33
33
years of professional experience

Work History

CAREGIVER - FAMILY MEDICAL LEAVE

01.2014 - 07.2023

OWNER/OPERATOR

THE ALBEMARLE HOUSE
06.2004 - 02.2014
  • Spoke professionally with customers regarding complaints, gathering all information to make educated decisions and address issues.
  • Assessed income / expenses, adapted plans to improve profit levels.
  • Trained and motivated employees to perform daily business functions.

KITCHEN DESIGNER

HOME DEPOT
03.2002 - 01.2004
  • Created comprehensive product lists based on finalized designs and budgets.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Planned and presented project quotes for custom designs.
  • Maintained relationships with installers and suppliers.

MANAGER, CUSTOMER REFERENCE PROGRAM

IBM
09.1990 - 01.2001
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Education

CREDENDITALED ALCOHOL ABUSE COUNCILOR - CASAC-T -

NCADD WESTCHESTER, INC.
White Plains, NY
06.2023

BACHELOR OF SCIENCE - undefined

EMPIRE STATES COLLEGE
White Plains, NY
01.2001

New York State Certification - Horticulture Science

Wildcliff Museum Education Center
New Rochelle, NY
06.1979

Skills

    • Active Listening
    • Attention to detail
    • Problem Solving
    • Conflict Resolution
    • Adaptability
    • Time Management
      • Progress Documentation
      • Call Management
      • Information Security
      • Consultative Sales
      • Payment Processing
      • Call flow maximization

Timeline

CAREGIVER - FAMILY MEDICAL LEAVE

01.2014 - 07.2023

OWNER/OPERATOR

THE ALBEMARLE HOUSE
06.2004 - 02.2014

KITCHEN DESIGNER

HOME DEPOT
03.2002 - 01.2004

MANAGER, CUSTOMER REFERENCE PROGRAM

IBM
09.1990 - 01.2001

CREDENDITALED ALCOHOL ABUSE COUNCILOR - CASAC-T -

NCADD WESTCHESTER, INC.

BACHELOR OF SCIENCE - undefined

EMPIRE STATES COLLEGE

New York State Certification - Horticulture Science

Wildcliff Museum Education Center

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Carol Gulias