Carol Heil
Medford,OR
Summary
37 years as a retail manager with expertise in staff training, inventory management, and visual merchandising. Proven ability to enhance customer service standards and drive sales growth through effective team leadership.
Overview
35
35
years of professional experience
Work History
Department Manager
Sportsman’s Warehouse
Medford, Oregon
10.2007 - Current
- Manage daily operations and staff scheduling for retail department.
- Supervise daily operations of retail department to ensure smooth workflow.
- Train and mentor Outfitters on customer service best practices and sales techniques.
- Coach and train Outfitters providing guidance on department policies and procedures.
- Train Outfitters on product knowledge and customer service standards.
- Manage inventory levels and restock shelves to maintain product availability.
- Follows visual merchandising standards to enhance product presentation
- Work with Outfitters to complete tasks.
- Perform opening and closing duties as part of management team and handle cash management.
- Ensures compliance with all safety regulations in the workplace.
- Conducts performance reviews to monitor progress of individual Outfitters.
- Perform opening and closing duties as part of management team and handle cash management.
- Communicates with Management staff and Outfitters promotions, policies and procedures, training, sales & goals, customer feedback and issues.
- Actively engage with Outfitters and Customers to resolve problems.
- Contributes to fulfillment of Hybris orders by assisting in picking and packing.
Store Manager
The Musicland Group
Medford, OR
08.1991 - 02.2007
- Supervised daily store operations and ensured adherence to company policies.
- Managed inventory levels and coordinated stock replenishment activities.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Developed visual merchandising strategies to promote new products effectively.
- Oversaw staff scheduling to meet business needs and optimize labor costs.
- Conducted regular performance evaluations to provide constructive feedback and guidance.
- Implemented promotional campaigns to drive sales and increase customer engagement.
- Resolved customer inquiries and complaints while maintaining a positive store environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Assisted District Manager with opening and closing stores, audits, inventories, Manager training and cleaning up stores that needed help.
Education
High School Diploma -
Glide High School
Glide, OR06-1984
Skills
- Inventory management
- Staff training
- Cash handling
- Visual merchandising
- Problem solving
- Effective communication
- Leadership skills
- Team leadership
- Flexible schedule
- Safety and security
Custom Section 1
- I hunt, fish, camp, cook, & hike in the outdoors as an important part of my life and I value the chance to work and share my knowledge to our Customers. I'm motivated to merchandise and sell for success.
Work Preference
Salary Range
$56000/yr - $200000/yrTimeline
Department Manager
Sportsman’s Warehouse
10.2007 - Current
Store Manager
The Musicland Group
08.1991 - 02.2007
High School Diploma -
Glide High School