Open To Work
Carol Holder
Houston,Texas
Summary
A detail-oriented professional with focus on effective records management. Known for maintaining organized and efficient filing systems. Highly reliable team player with knack for adapting to dynamic work environments and prioritizing tasks. Brings strong organizational skills and methodical approach to documentation. Strong background in managing and organizing records. Known for high standards and focus on accurate record-keeping, data entry, and document management. Team-oriented and results-driven, adaptable to changing requirements and reliable in supporting colleagues. Skilled in database management, information retrieval, and maintaining confidentiality, ensuring efficient and secure records management.
Overview
35
35
years of professional experience
Work History
Records Clerk
CommutAir
Houston, TX
08.2021 - 12.2025
- Evaluated submitted maintenance work packages for completeness and identified discrepancies for correction.
- Executed precise documentation of maintenance actions within M&E system.
- Organized and maintained comprehensive filing system for all maintenance records.
- Oversaw maintenance file management for major repairs and alterations of each aircraft.
- Facilitated document retrieval and verification processes for heavy maintenance filing from external agencies.
- Executed daily maintenance forecast report generation for aircrafts.
Aircraft Compliance Analyst
Jetblue Airways
07.2015 - 09.2020
- Achieved accurate inventories of new aircraft in JetBlue systems through diligent management. Enhanced maintenance completion audits for engines, APUs, and landing gears, ensuring operational readiness.
- Monitored and recorded aircraft and component operational times in TRAX to support effective maintenance planning.
- Monitored and recorded aircraft flight times (hours/cycles) using Sabre interface and Trax to support scheduling accuracy.
- Maintained comprehensive electronic records and back-to-birth documentation for life-limited components, ensuring traceability and regulatory adherence.
- Administered comprehensive tracking and organization of electronic and paper aircraft records and technical documents for regulatory compliance and operational efficiency.
- Facilitated project and investigation processes related to aircraft compliance under manager's guidance.
- Coordinated responses to inquiries about aircraft component installation and removal processes.
- Managed comprehensive aircraft record systems, including diligent entry and filing of tracking information.
- Managed diverse administrative functions and tasks as delegated by management.
Coordinator Aircraft Records
Jetblue Airways
07.2007 - 07.2015
- Monitored and organized comprehensive aircraft records, facilitating efficient tracking and documentation processes.
- Reviewed and closed maintenance work packages, ensuring all tasks met quality standards and regulatory requirements.
- Systematically inputted component change data from log pages and tags into M&E system for comprehensive record-keeping.
- Executed comprehensive cataloging of documents, ensuring accurate scanning, labeling, indexing, and organized filing.
- Tracked and documented rotable components on each aircraft to support maintenance and repair activities.
- Executed systematic input of component certifications into database and organized files for optimal accessibility.
- Managed communication with customers to provide accurate information on paper and electronic record requests.
- Conducted thorough research and implemented solutions for identified discrepancies.
- Managed diverse administrative functions and tasks as designated by management.
Acting Supervisor Aircraft Records
JetBlue Airways
04.2012 - 02.2013
- Led training initiatives for records coordinators and partnered with internal teams to optimize usage of retention records database.
- Delivered detailed support to external agencies and departments, addressing specific inquiries related to aircraft technical records.
- Collaborated with quality assurance personnel to ensure thorough internal and external audits of records for Department of Defense and Federal Aviation Administration.
- Reviewed and assessed completed work by coordinators through random audits to maintain operational integrity.
Materiel Specialist
Jetblue Airways
06.2004 - 04.2007
- Performed systematic data entry into inventory system, encompassing the identification, issuance, receipt, and shipping of materials.
- Managed inventory and loading processes for aircraft tires, brakes, and essential materials, supporting maintenance operations.
- Managed systematic inventory audits and inspections, ensuring compliance with established guidelines and enhancing operational efficiency.
- Coordinated regular assessments of stock items, facilitating necessary adjustments to align with operational needs across departments.
Hostess/Manager
The Red Cat Jazz Café
12.2001 - 03.2004
- Oversaw daily café operations to maintain service quality. Resolved customer and employee issues effectively to enhance satisfaction.
- Conducted comprehensive tallying of daily sales at closing to maintain precise revenue records.
Sales Consultant
Trilegiant Corporation
06.2003 - 01.2004
- In a team environment, handle a high volume of inbound calls daily on members calling to cancel membership.
- Explain features and benefits, sometimes using retention tools to save membership, resolve billing inquiries and problems they may have, adhering to handle time and quality.
- Part Time
Sales Representative/Project Supervisor
Premier Printing
08.1996 - 05.2000
- Conducted market outreach to acquire new clients, focusing on tailored printing solutions for diverse business needs.
- Produced comprehensive specifications for cost estimates, leading to improved accuracy in quotes. Delivered timely quotes through effective typing and faxing, contributing to enhanced client satisfaction.
- Documented and communicated specific production area requirements through detailed job ticket creation.
- Managed job ticket closure and invoice preparation to ensure efficient billing operations.
- Achieved project milestones through effective supervision of temporary workers on major initiatives. Streamlined scheduling processes for temporary staff across departments to enhance operational efficiency.
Document Specialist
Ikon Document Services
11.1997 - 10.1999
- Executed project preparation, scanning, inspection, compilation, and assembly with precision and efficiency.
- Achieved deadlines through effective performance in high-pressure, fast-paced environments.
Patient Care Coordinator
Vitas Hospice
Houston, TX
07.1990 - 05.1995
- Welcomed and assisted incoming patients and families, ensuring a positive first impression.
- Procured necessary supplies to ensure unit operations remained uninterrupted.
- Processed payroll and assisted with weekly physician billing tasks.
- Compiled and maintained comprehensive monthly patient status reports.
- Administered monthly staff work schedule to ensure optimal coverage and efficiency.
- Facilitated development of patient care plans in partnership with interdisciplinary teams to enhance overall patient support.
- Oversaw patient admissions and discharges, enhancing operational efficiency and patient satisfaction.
- Facilitated educational sessions for families on hospice services to improve awareness of end-of-life care options.
- Managed development and maintenance of accurate patient records to ensure compliance with OSHA regulations.
- Executed transcription of medication orders onto Medication Administration Record (MAR) to ensure accurate patient care.
Education
No Degree - Nursing
Kingsborough Community College
Brooklyn, NYHigh School Diploma -
Sheepshead Bay High School
Brooklyn, NY06-1981
Skills
Organized and maintained filing systems to support efficient document retrieval Updated records to ensure accuracy and compliance with company standards
Executed document indexing processes to enhance information retrieval efficiency
Conducted comprehensive analysis of documents to ensure accuracy and compliance
Assisted in digitizing documents for easy access and retrieval Contributed to efficient document management processes
Assisted in maintaining organized records for retention purposes Supported compliance with retention policies and procedures Helped teams access necessary documents efficiently
Executed comprehensive file and records maintenance to ensure data integrity and accessibility
Operated scanners and copiers to support daily office tasks
Demonstrated exceptional organizational skills to streamline project workflows
Executed administrative functions to streamline office operations
Oversaw aircraft maintenence logbooks to ensure accurate record-keeping and compliance
Assisted in conducting inventory audits to verify stock accuracy Supported teams in identifying discrepancies and resolving issues
Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
Assisted with internal/external inquiries and issues to enhance satisfaction Provided support in resolving document-related concerns
Demonstrated meticulous attention to detail in all tasks and projects
Accomplishments
- Supervised team of 12 staff members on yearly project for VALIC
- Achieved document backlog by completing auditing andscanning with accuracy and efficiency.
Software
TRAX M&E System, Sabre, DASH, AMOS, Outlook, Teams, SharePoint, Excel, Windows 2010 Microsoft 365
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Records Clerk
CommutAir
08.2021 - 12.2025
Aircraft Compliance Analyst
Jetblue Airways
07.2015 - 09.2020
Acting Supervisor Aircraft Records
JetBlue Airways
04.2012 - 02.2013
Coordinator Aircraft Records
Jetblue Airways
07.2007 - 07.2015
Materiel Specialist
Jetblue Airways
06.2004 - 04.2007
Sales Consultant
Trilegiant Corporation
06.2003 - 01.2004
Hostess/Manager
The Red Cat Jazz Café
12.2001 - 03.2004
Document Specialist
Ikon Document Services
11.1997 - 10.1999
Sales Representative/Project Supervisor
Premier Printing
08.1996 - 05.2000
Patient Care Coordinator
Vitas Hospice
07.1990 - 05.1995
No Degree - Nursing
Kingsborough Community College
High School Diploma -
Sheepshead Bay High School