Carol Iriarte
Miami
Summary
Strategic human resources manager with extensive experience in employee relations and patient retention. Proven ability to implement organizational strategies and improve performance evaluation processes. Expertise in benefits administration, legal compliance, and policy development, fostering relationships that align with business objectives and enhance workplace culture.
Overview
11
11
years of professional experience
Work History
Human Resources Manager
Loews Hotels & Co
Coral Gables
11.2024 - Current
- Managed end-to-end talent functions, including sourcing, interviewing, onboarding, and training coordination to enhance workforce integration.
- Led benefits administration and HRIS management, maintaining accurate employee data and coordinating open enrollment to support employee engagement.
- Generated compliance reports on turnover, wage watch, and workforce metrics to facilitate adherence to policies and regulations.
- Served as Interim Director of Human Resources (Nov 2024 – May 2025), overseeing full HR operations including employee relations, benefits administration, compliance (FMLA/ADA/Workers’ Comp), and recruitment, while acting as a strategic partner to hotel leadership.
Human Resoures Generalist
Loews Hotels & Co.
Coral Gables
12.2023 - 11.2024
- Managed full-cycle HR functions, ensuring compliance with policies and labor laws to support hotel operations.
- Acted as trusted advisor to management and staff, resolving employee concerns and promoting positive workplace culture.
- Supported recruitment and onboarding processes, attracting and retaining top talent to meet organizational needs.
- Coordinated benefits administration, payroll support, and training initiatives, enhancing employee engagement and satisfaction.
- Facilitated employee relations initiatives, strengthening workforce morale and collaboration across departments.
- Conducted investigations into employee issues, fostering alignment with hospitality standards.
- Administered HRIS systems, maintaining accurate employee records for operational efficiency.
Human Resources Generalist
Mount Sinai Medical Center
01.2023 - 11.2023
- Developed and implemented human resources policies, procedures, and practices to enhance organizational compliance and employee satisfaction.
- Managed employee relations matters, providing resolutions for basic to complex HR issues to support a positive workplace environment.
- Collaborated with HR team to identify policy changes and training needs, addressing gaps and recurring issues effectively.
Patient Representative
Mount Sinai Medical Center
01.2021 - 01.2023
- Oversaw patient flow and unit operations by managing scheduling, appointment coordination, and insurance verification.
- Developed and implemented a structured process for completing referrals and authorizations while simultaneously updating insurance verification.
- Improved institutional policies by analyzing and reporting encounter data, addressing issues like overbooking in-office procedures and doctor appointments.
- Establishing a Direct line of communication with Concierge and Donor Relations and Concierge Departments.
Senior Billing Specialist - Assistant Coordinator
Oral Facial Surgery of Miami
01.2020 - 01.2021
- Managed company-wide monthly billing and delegated tasks to support completion. Billing responsibilities ranged from posting payments, reconciling invoices, and creating billing statements.
- Coordinated with administrative staff on billing and accounts payable to streamline financial operations.
- Researched discrepancies and applied an analytical approach to tracing and resolving billing challenges.
- Supported human resources in recruiting, interviewing, and onboarding to enhance team integration.
Surgical Coordinator/ Administrative Assistant
Pure Plastic Surgery
01.2020 - 12.2020
- Carry out administrative duties such as managing incoming email, updating patient files, scheduling surgical schedules and clinic billing.
- Verified eligibility and benefits for treatments, hospitalizations, and procedures to ensure patient access to necessary care.
- Reviewed patient bills for accuracy and completeness, proactively obtaining missing information to streamline billing processes.
- Documented information in patient medical records for future reference and insurance requirements; verified clearance letters, completed tests, and lab work prior to procedures to ensure readiness.
Sr Accountant Specialist
University of Miami
01.2018 - 01.2020
- Reviewed and analyzed financial reporting procedures, collaborating closely with accounting management and business controller to enhance accuracy and efficiency.
- Added new charges and payments, reconciled discrepancies, and ensured accuracy in financial records.
- Reviewing patient bills for accuracy and completeness and obtaining any missing information.
- Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
Research & Accountant assistant
University of Miami
01.2015 - 01.2018
- Reconciled multiple accounts daily to keep records current and balanced.
- Set up student payment plans and established work collection accounts to facilitate timely transactions.
- Adhered to quality control standards to preserve the integrity of data and findings.
- Recruited and onboarded participants, verifying documents to ensure eligibility.
- Created presentation slides and posters to effectively communicate research findings to diverse audiences.
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FLHigh School Diploma - Oceanic Atmospheric Science
Mast Academy
Key Biscayne, FLSkills
- Trilingual proficiency
- HR expertise
- Staff training and development
- Employee relations
- Compliance and regulation
- Talent acquisition
- Microsoft Office proficiency
- Policy implementation
- Accounting skills
- Data entry
- Payroll processing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Italian
Limited
Timeline
Human Resources Manager
Loews Hotels & Co
11.2024 - Current
Human Resoures Generalist
Loews Hotels & Co.
12.2023 - 11.2024
Human Resources Generalist
Mount Sinai Medical Center
01.2023 - 11.2023
Patient Representative
Mount Sinai Medical Center
01.2021 - 01.2023
Senior Billing Specialist - Assistant Coordinator
Oral Facial Surgery of Miami
01.2020 - 01.2021
Surgical Coordinator/ Administrative Assistant
Pure Plastic Surgery
01.2020 - 12.2020
Sr Accountant Specialist
University of Miami
01.2018 - 01.2020
Research & Accountant assistant
University of Miami
01.2015 - 01.2018
Bachelor of Science - Health Services Administration
Florida International University
High School Diploma - Oceanic Atmospheric Science
Mast Academy