Carol Jackson
Tampa,FL
Summary
Dynamic Processing Specialist Sr at Progressive Insurance with a proven track record in enhancing operational efficiency and ensuring compliance. Skilled in quality assurance and problem-solving, I excel in delivering accurate customer information while maintaining confidentiality. Recognized for my attention to detail and effective team collaboration, I drive results that align with organizational goals. I am extremely excited to be on your team!
Overview
22
22
years of professional experience
Work History
Processing Specialist Sr
Progressive Insurance
Riverview, FL
01.2019 - Current
- Processed multiple work items promptly to enhance operational efficiency.
- Reviewed documents for accuracy and compliance with established regulations.
- Ensured adherence to laws and regulations governing customer service operations.
- Investigated discrepancies to identify root causes and propose effective solutions.
- Provided feedback to uphold quality standards in alignment with company requirements.
- Provided support to internal staff regarding processing protocols and procedures.
- Applied guidelines and policy information to deliver accurate customer information.
- Maintained confidentiality by adhering to compliance and privacy policies.
- Attended training sessions to acquire knowledge of new processing roles.
Services Consultant
Progressive Insurance
Riverview, FL
01.2007 - Current
- Greeted and assisted customers/agents to enhance overall satisfaction.
- Supported agents with policy changes to ensure compliance.
- Provided technical assistance to agents for system-related issues.
- Compiled and presented status reports to address agent concerns.
- Processed out-of-guidelines requests from agents efficiently.
- Researched data for relevant inquiries and delivered actionable feedback.
- Discussed insurance benefits and products with agents to improve understanding.
Direct Sales Consultant
Progressive Insurance
Riverview , FL
12.2002 - Current
- Processed inbound calls to generate new business quotes and close auto policy sales.
- Underwrote policies to evaluate risk acceptability and ensure compliance.
- Educated customers on insurance products and coverage options for informed decisions.
- Presented mandatory disclosures, setting accurate expectations through clear communication.
- Guided customers in understanding coverages, advising on optimal selections based on needs.
- Maintained license through continuous education courses to stay updated with industry standards.
Education
GED -
Hillsborough High School
Tampa, FL03-1991
Skills
Microsoft Office proficiency
Written and verbal communication
Problem-solving adaptability
Independent decision-making
Attention to detail
Time management
Timeline
Processing Specialist Sr
Progressive Insurance
01.2019 - Current
Services Consultant
Progressive Insurance
01.2007 - Current
Direct Sales Consultant
Progressive Insurance
12.2002 - Current
GED -
Hillsborough High School
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