Sandra Ordonez
Riverview,FL
Summary
Dynamic Processing Specialist Sr at Progressive Insurance with a proven track record in problem-solving and effective communication. Skilled in utilizing software applications to enhance transaction efficiency and deliver tailored customer solutions. Adept at team collaboration and independent work, consistently meeting performance goals while maintaining confidentiality and compliance.
Overview
22
22
years of professional experience
Work History
Processing Specialist Sr
Progressive Insurance
Riverview, FL
08.2003 - Current
- Maintained confidentiality of sensitive customer information at all times.
- Processed transactions through multiple systems and correspondence, consistently meeting performance goals.
- Utilized various software applications to ensure efficient transaction completion.
- Collaborated with resource specialists or supervisors to enhance skills and improve outcomes.
- Communicated effectively with customers and agents via phone or email as necessary.
- Assisted in auditing resources or coaching colleagues when required.
- Identified and analyzed customer needs to provide tailored solutions.
- Adhered to company attendance policies while accommodating flexible scheduling.
Education
High School Diploma -
Northeast High School
St Petersburg, FL06-1991
Skills
- Team collaboration
- Effective written communication
- Effective verbal communication
- Problem solving and multitasking
- Internet and intranet navigation
- Basic software proficiency
- Time management
- Independent work capability
- Underwriting knowledge
Languages
Spanish
Native/ Bilingual
Timeline
Processing Specialist Sr
Progressive Insurance
08.2003 - Current
High School Diploma -
Northeast High School