Rose Vang

· Accessioned, received, verified, centrifuged, aliquoted, and processed patient specimens for in-house testing and referral laboratory services, ensuring specimen integrity and compliance with laboratory standards to support timely and accurate diagnostics.

· Coordinated and processed send-out specimens to reference laboratories, verifying test requirements, documentation accuracy, and transportation protocols to facilitate proper testing and reporting.

· Entered patient demographics, test orders, and requisition information into Laboratory Information System (LIS), ensuring accurate specimen tracking and maintaining data integrity for reliable laboratory operations.

· Recorded, monitored, and analyzed Point-of-Care (POC) testing data and test results to ensure accuracy, completeness, and regulatory compliance.

· Conducted waived, moderate-complexity, and high-complexity testing in accordance with CLIA, CAP, and organizational policies and procedures.

· Performed preventive maintenance, calibration, periodic inspections, and performance verification testing for Point-of-Care instruments, including HemoCue, Glucometer, Afinion, and Clinitek analyzers.

· Troubleshot instrument, connectivity, and operational issues, coordinating repairs, vendor support, and equipment replacements to minimize downtime and maintain testing availability.

· Assisted with instrument implementation, validation testing, and new reagent evaluations to ensure high-quality patient care and support continuous process improvement.

· Trained clinical staff on POC testing procedures, quality control requirements, instrument operation, and regulatory compliance standards to enhance testing accuracy and compliance.

· Coordinated patient scheduling, registration, and appointment management for Gastroenterology clinics, ensuring efficient access to care and optimal provider utilization.

· Collected and maintained patient and participant information for Hepatitis-related clinical trials, ensuring data completeness, accuracy, and compliance with study protocols and regulatory requirements.

· Maintained accurate patient demographic, insurance, and appointment information within electronic health record (EHR) systems.

· Assisted patients with appointment preparation, procedure scheduling, referrals, and follow-up care coordination to ensure positive patient experience.

· Collaborated with physicians, nurses, and clinical staff to optimize clinic schedules, improve patient flow, and maximize operational efficiency.

· Generated reports and maintained scheduling and clinical trial documentation to support regulatory compliance and departmental objectives.

· Coordinated and managed daily operations of the Pain Management Clinic, ensuring efficient patient access, referral processing, and continuity of care.

· Managed clinic appointment scheduling by coordinating patient visits, optimizing provider availability, and maintaining accurate calendars across multiple specialties and care teams.

· Processed and tracked internal and external referrals, verifying clinical documentation, insurance requirements, and provider recommendations to facilitate timely patient scheduling and treatment.

· Served as a primary liaison between patients, referring providers, surgeons, nursing staff, and ancillary departments to ensure seamless care coordination

· Reviewed referral information and medical records to ensure completeness and compliance with clinic protocols prior to patient appointments.

· Coordinated preoperative and postoperative pain management consultations, supporting treatment planning and care transitions.

· Utilized Electronic Health Record (EHR) systems to document patient interactions, manage referrals, schedule appointments, and maintain accurate patient records.

· Manage and prioritize pathology referral and send-out orders for a wide range of specimen types, ensuring timely processing and compliance with laboratory and regulatory requirements.

· Prepare, process, package, and ship biological specimens to external reference laboratories while maintaining specimen integrity, chain of custody, and accurate tracking documentation.

· Review requisitions, test orders, and supporting clinical documentation to ensure completeness, accuracy, and adherence to established protocols.

· Collaborate closely with Cancer Center physicians, registered nurses, pathologists, and clinical staff to obtain adequate tumor tissue samples for diagnostic testing, molecular profiling, and clinical trial participation.

· Performed Fine Needle Aspiration (FNA) specimen collection and on-site support for Endobronchial Ultrasound (EBUS), Gastrointestinal Endoscopic Ultrasound (GI EUS), and Interventional Radiology (IR) procedures.

· Processed gynecological and non-gynecological cytology specimens, including Human Papillomavirus (HPV) testing, cell block preparation, and flow cytometry specimens in accordance with laboratory protocols and quality standards.

· Entered patient, specimen, and test requisition information and accessioned cases accurately within the Laboratory Information System (LIS).

· Generated pathology and laboratory reports, processed HPV testing orders, and maintained accurate clinical documentation to support patient care and regulatory compliance.

· Collaborated with Cytologists, Pathologists, laboratory staff, physicians, and clinical teams to ensure specimen quality, diagnostic accuracy, and efficient turnaround times.

· Utilized Laboratory Information Systems (LIS), electronic health records, and clinical applications to support pathology operations and data integrity.

· Registered and checked in patients for diagnostic imaging services, including X-ray, Ultrasound, CT, MRI, and specialized radiology procedures, ensuring a positive patient experience and efficient workflow.

· Verified and updated patient demographic, insurance, and guarantor information to ensure accurate medical records, billing, and reimbursement processes.

· Confirmed completion and accuracy of required consent forms, physician orders, and pre-procedure documentation prior to imaging services.

Obtained insurance verification and authorization information to support timely patient access and minimize delays in care.

· Served as a liaison between clinical, operational, and technical teams to support Electronic Health Record (EHR) and Laboratory Information System (LIS) applications across inpatient, outpatient, ambulatory, and specialty clinic environments.

· Provided end-user support, troubleshooting, and issue resolution for clinical applications, ensuring optimal system performance and minimal disruption to patient care workflows.

· Collaborated with healthcare providers, laboratory personnel, and IT teams to identify workflow challenges, analyze requirements, and implement effective technology solutions.

· Supported application implementations, system upgrades, software conversions, and go-live initiatives by performing testing, validation, and end-user readiness activities.

· Participated in User Acceptance Testing (UAT), workflow validation, and defect tracking to ensure applications met clinical and operational requirements.

· Assisted with Revenue Cycle testing, Meaningful Use initiatives, and Healthcare Information Technology Systems (HITS) projects to support organizational goals and regulatory compliance.

· Delivered end-user training, developed support documentation, and served as a Subject Matter Expert (SME) for clinical workflows, transcription services, specialty clinic operations, and laboratory processes.

· Monitored and resolved applications, interface, and data integrity issues, collaborating with vendors and technical teams to implement corrective actions.