Carol Johnson
Hawkins,TX
Summary
Seasoned Specimen Processing Supervisor experienced in managing high-volume clinical laboratories. Enhanced lab efficiency and compliance with regulatory standards through strong leadership and team management. Improved workflow processes and staff performance by leveraging specialized skills in laboratory information systems and quality control measures.
Overview
7
7
years of post-secondary education
9
9
years of professional experience
Work History
Specimen Processing Supervisor
Quest Diagnostics
Dallas, TX
10.2002 - 07.2007
- Supervised Quest Diagnostics specimen processing workflows and daily laboratory coverage.
- Trained processing staff on accessioning, labeling, centrifuging, and specimen handling procedures.
- Reviewed specimen integrity, paperwork, and chain of custody before laboratory routing.
- Coordinated data entry in laboratory systems, ensuring accurate specimen tracking and timely status updates.
- Monitored safety practices and biohazard handling in Quest Diagnostics processing areas.
- Resolved specimen issues with phlebotomy, couriers, and laboratory teams.
- Ensured adherence to quality control standards for specimen sorting, aliquoting, and storage processes.
- Monitored daily operations of specimen processing department, identifying and implementing improvements.
- Worked closely with other departments within the organization to ensure timely delivery of specimens.
Lead Tech Serology Department
Quest Diagnostics
Dallas, TX
10.1998 - 06.2002
- Led daily specimen processing workflows in Quest Diagnostics laboratory operations.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Monitored quality control checks for laboratory instruments and testing processes.
- Trained team members on accessioning, labeling, and sample handling procedures.
- Reviewed sample issues and resolved errors in laboratory information systems.
- Prepared supplies, calibrated equipment, and supported routine maintenance tasks.
- Assisted junior technicians in resolving complex technical problems.
- Managed multiple projects simultaneously while meeting deadlines.
Education
MT - Medical Technology
United States Air Force
04.1985 - 03.1989
Associate of Applied Science - Nursing
Parkland College
Champaign, IL 08.1980 - 05.1982
Bachelor of Science - Medical Technology
University of Illinois At Urbana-Champaign
Champaign, IL 08.1978 - 05.1980
Maine Township High School West
Des Plaines, ILSkills
- Specimen accession
- Specimen routing
- Laboratory information systems
- Chain of custody
- Employee engagement
- Quality assurance procedures
- Laboratory safety protocols
- Biohazard safety
- Equipment calibration
- Process improvement
- Standard operating procedures
- Laboratory operations
- Staff training and development
- Staff scheduling
- Lean six sigma principles
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Employee engagement
- Collaborative approach
- Innovation and creativity
- Quality control
Timeline
Specimen Processing Supervisor
Quest Diagnostics
10.2002 - 07.2007
Lead Tech Serology Department
Quest Diagnostics
10.1998 - 06.2002
MT - Medical Technology
United States Air Force
04.1985 - 03.1989
Associate of Applied Science - Nursing
Parkland College
08.1980 - 05.1982
Bachelor of Science - Medical Technology
University of Illinois At Urbana-Champaign
08.1978 - 05.1980
Maine Township High School West