Carol Kaiser
West Chester,OH
Summary
Accomplished professional with a proven track record at United Healthcare, adept in organization and verbal communication. Excelled in client relations and efficiently managed insurance claims, achieving high customer satisfaction. Demonstrates strong telephone skills and a commitment to excellence, fostering positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Receptionist
Trendz Salon
09.2017 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Claims Adjuster
United Healthcare
09.2014 - 09.2017
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
Cashier
Linens 'n Things
03.2014 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Diploma - Business
Norwood HS
Norwood, OH06.1976
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist
Trendz Salon
09.2017 - 11.2020
Claims Adjuster
United Healthcare
09.2014 - 09.2017
Cashier
Linens 'n Things
03.2014 - 05.2016
Diploma - Business
Norwood HS
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